Flo is probably requiring Equinox carbon brake pads for the warranty to be in effect.
And how would Flo know if you used a different brake pad if you didn’t tell them?
Using the wrong pads and then lying about it is a good solution?
When you are out of the proper brake pads, the practical solution is to use a similar brake pad and keep your mouth shut.
Are your rims made by Gigantex?
(I am sure that you know that I can verify your answer.)
I’ve provided an alternative approved solution to the customer, and if it’s a rush scenario I can pull some strings and get the customer what they need in a hurry. The practical solution is talking to the brand and solving the issue… which the customer did.