Emilio & DeSoto take the extra step!

Triathlon Forum
1

I just had such a great experience w/ DeSoto that I wanted to share…

I have spent months (literally) trying to find a comfy bike short for the long rides w/ absolutely no luck. I finally searched slowtwitch & found alot of good comments on the DeSoto 400 mile short. So - I bought one; it just arrived on Wed & I rode in it Wed night. I really, really wanted a good one for Louisville.

Love the short - it’s really comfortable on the bike. But — it was soooo long. Maybe not compared to most bike shorts, but to what I’m used to. I was so disapointed because I really wanted a more comfortable short for IMLOU & I hate long bike shorts.

Anyway, I e-mailed DeSoto to see if by chance I could have them altered. I got a quick response from Emilio that said that if I overnighted them back, they would alter them to wherever I liked & would send them back in time for next weekend’s ride…giving me a week cushion before Louisville.

Whew! It was a response I didn’t expect & probably wouldn’t have gotten from many other companies. I was already a DeSoto fan, but after that incredible customer service will now make them my first stop for certain.

Thanks again Emilio & DeSoto!!

2

I always get a kick out it when someone has a clothing question there’s always a reply’ “Emilio here”. Talk about taking responsibility for you company.

3

Emilio is a text-book example of how you build customer loyalty one individual at a time. That personal touch is great and he backs up what he says with great products and service.

Brian

4

I e-mailed DeSoto to see if by chance I could have them altered. I got a quick response from Emilio that said that if I overnighted them back, they would alter them to wherever I liked & would send them back in time for next weekend’s ride…giving me a week cushion before Louisville.

i know it’s not their slogan but that’s “true to the tri”. how many other companies would realize how important it is for you to get your shorts back in time to try them out before IMLOU? that’s the kind of service you get when you deal with a company like de soto where the owner understands what it takes to prepare for an IM.