I will not bore you with the details, but I recently purchased a BOB Ironman stroller at joggingstroller.com. Their customer service post-sale has been staggeringly problematic. The product is great (Yea! BOB) I only wish that they could handle a return of an accessory in a competent manner and without sarcasm.
Arrggghhh!
There, I feel better now. But i still will never shop there again.