We certainly decry the utter lack of customer service and product support here in the LR, especially me. Over the years, it seems that the only way to get decent service out of a lot of place is to be a complete bastard. For once, here’s some GOOD service:
For x-mas '07, my wife bought me a Cuisinart coffee maker that grinds the beans right before brewing. Nice machine. After 15 months, something went wrong w/ the water intake- it would take 20 minutes to make a 16-oz cup. She bought it at a Bed Bath and Beyond in IL. We’re currently in San Antonio. I took it in to a store (secretly dreading the debate that was sure to happen w/ customer service), and was greeted with: “Is it broken? Set it here and go grab another and we’ll change it out.” I didn’t even say a word. No paperwork, nothing- just 2 minutes and a new machine. We’ll definitely be back- anyplace that’s THAT hassle-free deserves some business.
It figures that somebody would finally post something good about a product and gives it a “recommend” and it ends up being a coffee grinder. I hate f-ing coffee.
Here’s mine. I get the Globe & Mail delivered to the house every Saturday morning. If the paper does not show up or is late, I call a number for a local Rep. They have a paper to my door in 30 minutes.
The Globe also has one of the best voice activated customer self-help services for subscribers, I have ever experienced. I have had to access it a few times to put a stop to the paper when away or when changing addresses. I normally hate these things - but this one is extraordinarily good. If you don’t want to deal with that and have a subscriber problem you can easily opt out and get a real person on the phone right away - never on-hold forever!!
I recently wrote the Globe a “Thank You” letter praising our local Rep and the high level of Customer service and I received a note back from the VP of Subscriber services for the paper! This isn’t a little local paper - it is the second biggest paper by circulation in he country!
You are killing me QRgirl-I gave up the Dew for Lent. For about 2 weeks I was like a junkie; headaches, spasms, jitters, paranoia. I am finally over the hump and back to myself. I may just stay clean this time!
Lunchbox-I don’t know why but I just don’t like coffee. I’ll drink a tea, but coffee is just too bitter for me.
i bought a winter coat a fancy store in montreal. it was 50% as i am a graduate student and could never afford the coats there when they are full price (some are $2000). two days after i bought the coat one of snaps that covers the zipper came apart and left a large hole in the coat. i took it back expecting a little trouble from them because i bought it on sale.
instead, they took the coat and told they would repair it. they called me the next day to pick it up and when i did i found that their tailor had removed all the snaps and had sewn an extra re-inforcement layer of material into the coat and put all the snaps back so that it wouldn’t happen again.
i have many stories of the opposite though…i had one lady yell at me and tell me that i needed to learn some manners when trying to return unworn boots with a receipt. she told me i must be a negative person and thats why i return things.
Chip, believe me, I have suffered through far greater temptation than a measely trip to Taco Bell. Besides, I never eat at fast food restaurants much less a Taco Bell.
My customer service story: My bank, Wells Fargo. These people rock. They did a bunch of bill consolidation stuff for me and reduced my monthly bill payments by 20% and gave me a path to faster payoff. I have multiple accounts with them and every time I’ve called they go way out of their way to make it work. I never thought I’d like a bank but I really like WF!
It is not like I have an inactive sweet-tooth. Geez! I love brownies and ice cream…I just don’t like cake too much. It is too light and fluffy to me. A little cake is OK, but I have to take the frosting off. I REALLY hate frosting.
My wife and I have been buying clothes from L.L. Bean for a few years now. They are super good for customer service, which is interesting from a largely mail order company.
After swimming Sunday morning, I stopped in at the local Acme. As usual, the manager was running around handling his business. I was in the self-checkout line, scanning my purchases. I was trying to figure out whether what I had was actually sweet potatoes or yams, when the manager comes up. Uh-oh, I rang the wrong thing. No, he wants to know if I got the sale price (10 lbs for $10) for the sweet potatoes. He noticed that it didn’t look right on his monitor. Sure enough, I didn’t, so he re-ran it and saved me $4.00. He didn’t have to do that.
I was trying to figure out whether what I had was actually sweet potatoes or yams
I would guess the were sweet potatoes. It is probably hard to get unprocessed yams in this country. Some people think they are the same, but they aren’t. Yams are much larger than sweet potatoes (sweet potatoes are larger than regular Idaho bakers for reference). In fact, I think it is a joke that grocery stores even include yams as an option in the produce scanner. I don’t think I have ever seen a yam at a grocery store.
Still, to the point, that was awfully kind and proper for the manager to do that. It is a good business practice.