Cute.
If a reasonable person, with a reasonable attitude received a defective item and contacted SILCA and asked for their money back - I believe they would get their money back. If fact, Josh mentioned a customer in exactly that situation in the interview and he refunded the money for a $200 floor pump the individual could no longer use/afford…
It’s not really cute. Some guy on the internet is guaranteeing a company will do the exact opposite of their policy? Come on bud, the word doesn’t work like that.
While I won’t guarantee, I will strongly suspect Josh would make right. I had an issue with one of his products(latex tube)wasn’t sure if was due to my wheel or not. He spent so much time trying to determine what the issue was. Sent me a couple free tubes. Gave me measurements to measure the valve opening. Consulted Roval on it. Etc.
For a 15 dollar tube.
I have ZERO hesitation buying from him and encourage others to do so also.
Also, while I have not dealt with Dan (Premier Bike) his reputation on this board speaks for itself. Both he and Josh have done a lot for this sport we all love.
Again though, this policy only hurts actual customers. All the reasons given for the implementation won’t stop the scammers at all. All this is going to do is scare away direct purchasers myself included. I love silca products but I’ll go buy from R&A instead of directly from then.
I would love an explanation as to how this would stop any of the fraud that’s happening other than guaranteeing that when real customers return a product they’ll be sure they still spend that money on your products.
Also, a guy selling open mold Chinese frames that infringe on trade secrets isn’t doing anything for the sport. Sorry.