Hmmm, you are misinformed/behind the times. Sure, compared to Hed, Zipp, and co the customer service maybe more inconvenient…but then if a product does what it is supposed to do reliably then you shouldn’t need it. If you go with the ‘big Chinese guns’ (a search on Velo
obuild, Weightweenies, etc, will soon let you know who those guys are), then the buying experience is really very good and there is a lot of email contact and ample room for customization (esp. for wheels…hub, spokes, nipples, decals, carbon finish, etc). I have a carbon TT frame from that part of the world that I got 4 years a go, and until last year was my training bike as well. Lots of miles, potholes (NYC), a pedestrian and two cars later and it is still going strong (unlike the namebrand wheels from the crashes and SRAM red deraileur, etc. BTW, my TT bike weighs 17.0 lbs with a rear disc and Zipp 404 front and is very stiff (I’m a decent cyclist…top 20 bike time in NYC tri last year, incl pros). For most, weight is not an issue but I go searching for interesting tri races, meaning that they tend to have hilly courses such as Savageman (where I ran the above setup…this year I’ll drop the rear disc to save some more weight and try to get closer to 16 Ibs (I’m a skinny dude, so don’t have room in that area)).
Last year, got some carbon clinchers from the far east for my wife and they have proved to be as good a bargain as my TT frame and she used them in Savageman and had no issues with overheating, etc (organizers specifically recommend not using carbon clinchers for the course due to reliability issues arising from the very long, winding downhills).
Anyway, basically, if you go with the reputable Chinese outfits, their products are great and you can build some very cool looking bikes (my TT rig often gets comments).
However, I also completely understand if your main reasoning for your comment is due primarily to wanting people to buy home products (wherever you are from, in your case I’m guessing the USA), however little is actually manufactured within the borders (something is better than nothing).
cheap price = cheap quality. I know several people that are a whole lot lighter than you that bought these wheels or wheels like them for close to the same price. They were constantly breaking spokes and the rims cracked. Save your money and buy name brand wheels that you can trust that have a company behind them with a real website and an office based in the USA.