b) If they don’t have my replacement model, what options can they give me?
c) If there is any component (fork, seatpost, BB,etc.) that don’t fit the new frame, should they replace the unfitted component too?
d) Does my new frame has a new warranty?
I loved my bike, after 3 months they send me a new frame without fork, not seatpost (and it is different size that the one i used in my old(2003) frame). Is that the industry standard?
How is it suppose to work? They all depend widely from mfg to mfg
a) How long do i have to wait? Can be quite a while
b) If they don’t have my replacement model, what options can they give me? Equivalent or upgrade with you paying the difference is typical.
c) If there is any component (fork, seatpost, BB,etc.) that don’t fit the new frame, should they replace the unfitted component too? Typically no, but some might
d) Does my new frame has a new warranty? Yes but the length varies, make sure you send inthe warrantee card.
I loved my bike, after 3 months they send me a new frame without fork, not seatpost (and it is different size that the one i used in my old(2003) frame). Is that the industry standard? Pretty much, but give more details on your specific situation.