Our phone system sploded over the weekend. Came in and had no phones. All the incoming individual lines are fine but the system itself was nuked.
Ended up getting a refurb, installed it, seems to be working.
I now have to reprogram the dam thing to make all the phones work. Looking at the manuals seems like a straight forward thing but for the life of me I do what the manual says and it doesn’t work.
At present We have 2 or 3 out of 8 phones that seem to be working fine. The others are trying to access lines that we do not have.
I thought you had to put your finger in the hole on the dial and rotate it clockwise…
Actually that’s what I did to verify all the phone lines where still intact Unplugged them all and into an old phone, although it was a more modern push button one, but same style.
(…sorry you have problems, and no, I certainly can’t help)
No worries, just gonna have to put on another hat and figure out phone programming.
Yeah, what kind of phone system? We just got a new cisco call manager, but my “job” has been to write xml-based services for the phones, so I didn’t do the call manager config. I’ve played with it a bit, though. Is your system ip-based or an old-sk00l pbx?
Not sure exactly what I even need to do or where to start. I tried a couple things in the manual and it seemed to work but got to one part and refused to go further.
Called the company I got the refurbished unit from and they said I need to “Reassign the lines”…can’t seem to find anything in the manual on that. “Reassign ring tones”, yes…“Reassign lines”, not so much.
I’m a complete 100% newbie even trying this so likely hood is that I’m doing something completely wrong…like the powers off or something
Rather waste my time than pay someone 150$ an hour to come do it for me
I’ve played with it a bit, though. Is your system ip-based or an old-sk00l pbx?
It’s an old Toshiba Strata DK 16, Circa 1994’ish. I can say with about 90% certainty that it’s NOT IP based, based on the idea that the phones would have an IP assigned to them and then they would work anywhere on the system. Currently any phone works on any line that that is working but no phones work on lines that are not working…if that makes any sense. IOW the line at my desk is not working. I can take any phone and plug it in and it doesn’t work. The phone in another office works. I can plug any phone in there and it does work.
A little more info. Phones that do not work appear to be trying to access lines 5-8, which we don’t have, only lines 1-4. Phones that do work appear to be accessing lines 1-4.
If I am reading the specs correct, it has four lines but can support 8 extensions. That is the default without expansion. So I assume it uses its own digital phones for each extension and you can’t plug just any old POTS (plain old telephone service) phones into those ports. Does that sound right?
If I am reading the specs correct, it has four lines but can support 8 extensions. That is the default without expansion. So I assume it uses its own digital phones for each extension and you can’t plug just any old POTS (plain old telephone service) phones into those ports. Does that sound right?
Yep zactly.
We have 7 phones for the system. Regular phones won’t work when plugged into the phone system lines.
Of the 7 phones currently plugged in 4 extensions have dial tone on all the lines. The other 3 have nothing.
I was looking thru the manual for some sort of “Self set up”. Something that would reset the system and then it would go out and find all the phones hooked up to the system and assign extension numbers. That may be wishful thinking on my part and maybe I have to go thru and reassign extension numbers to each phone. Can’t seem to find out how to do that though.
I think you’re on the right track, and I doubt it has any sort of “seek and find”. It’s basically that three of those phones don’t have extensions, so they won’t work. Usually with old systems like this you have to program the phone via the keypad on each phone, hopefully it has an lcd display of some sort. I don’t think there’s much more I can tell you, unfortunately. I used to support an older NEC system that worked in this fashion, was a total PITA, but that was the way they made them back then.
Tried that and for whatever reason it wouldn’t go all the way thru.
I got into program mode, got it to clear data and at that point it said that “Led #1 & #2 should be flashing”. Well A) I have no idea what they meant by LED #1 and #2 and B) Nothing n the phone was flashing
No matter what I did at that point it would never go on to the next step. I restarted the process several times and stopped at the same place. More than likely I’m doing something wrong or just missing something.
According to the manual I need to run Program 90 on 00 - 97, and then run program 03. That’s where I’m at, at the moment.
It looks like the LED’s are the ‘Flexible Feature Control Buttons’ on the right hand side of your phone set. Assuming you are using a 20 button digital set.
screen, but not to the ‘DATA PROGRAMMED’ screen and flashing LEDs after pressing HOLD?
Yep, got “DATA CLR” but at that point the two LED’s are supposed to be flashing after you press hold. Nada, nothing. I even tried doing single program by doing “00#” etc and still same thing.
I tried different phones and same phone at different stations, same results.
I am using the 20 button phone, but have also tried a couple other phones.
Did you press LED keys 01 and 02 (bottom 2) after the 00*97?
Did that, nothing special happened
Do you have the SW1 battery strap on the KSU in the On position?
Not sure, I’ll check that.
Have you looked at Program 01 & 02 to see what logical ports are assigned? Maybe you can just ‘fix’ the non-working ports.
No, I’ll check.
Worse comes to worse I have a guy coming this afternoon to help. He seems to think he knows what the problem is and it shouldn’t be too expensive to fix. First couple places I called wanted 150$ to just come and look. This guy is smaller shop, no up front charge.
Thanks for all your help. I’ll look into what you mentioned and if that doesn’t work hopefully this guy can figure it out.
Unplugged them all and into an old phone, although it was a more modern push button one, but same style.