So i was rolling out in the neutral start of a race last weekend and my Wahoo Bolt suddenly went mental, locked up and died. I restarted it and the display was somehow damaged.
I emailed customer support - They sent me a postage paid label for a courier, i dropped it off and they immediately sent me a new one. A brand new replacement unit has just been delivered.
4 day turnaround. New Bolt, No hassles.
Thanks Wahoo!
By comparison - This week we ordered a new hockey stick for my daughter from a UK hockey stick company. They sent completely the wrong one and they are now being unapologetic and arseholes about us returning it. We spend a lot of money on sports kit - but never another penny with those people!