Discussion: took a perfectly true, no issue, pampered Zipp 303 into my LBS to get a powertap installed. They finished the wheel and I went for a 20mi test ride (to be humbled by power numbers, of course), came back, BAM wheel is out of true. Further inspect, wheel has failed, complete crack in one spot, small crack almost exactly across from big crack. could be road/age/carbon fail…but than i notice a nipple is completely shredded. like if you stabbed a knife into a soda can, and peeled the aluminum away.
Is your shop a Zipp dealer? Any shop can get Zipp from a distributor, but do they have a Zipp account? Either way, sounds like they did a sh!t job, I’d be kind of mad. Not sure if the crack is their fault since you didn’t state well enough where the crack is, but rounded off nipples is crap.