this is a public service announcement regarding my experiences with garmin and the vector 3 dual pedals.
purchased my original set (with the poorly designed battery holder / door) at launch. these units worked flawlessly until the batteries needed to be changed out. once that happened i was just like all the other vector 3 users; i had a set of $1000 paperweights.
garmin support was EXCELLENT to work with when i called with the complaint. they offered a new set of pedals with the new battery doors already installed and ready to go. i accepted.
the 2nd set of pedals worked flawlessly... until i had to change out the batteries. SAME EXACT ISSUES. these pedals skipped the power drop out issue and went right to sporadic connectivity issues and wouldn’t even be recognized by my phone app via bluetooth.
i called support again with the same complaints. i was immediate escalated to a manager who requested i try the same method that was used on the original set of pedals, cleaning contacts and put baby oil on the batteries.
i asked if this was a documented maintainence requirement for these pedals. he said they were and it was added to the latest rev of the user manual online.
i accepted to try the cleaning / lube method. it fixed the pedals for about an hour and right back to the connectivity issues.
i contacted the same supervisor (he was kind enough to give me his direct contact) and explained what i had done, that there were in fact no online manual that i could find that referenced the cleaning / maintenance method he said was documented, and i then stated i felt that these pedals suffered from a very poor and faulty design flaw that needed to be addressed and requested a full refund.
he agreed there was a design flaw and conceded on a full refund.
overall i feel that their support depart is excellent regarding dealing with this matter, at least from what i’ve seen. either that or i’ve been very lucky with whom i’ve talked to.
i just put in an order for myself and my wife a set of faveros. i’m looking forward to zero maintenance and pedals that just work.
if you’re looking at vector 3s i emplore you to steer clear. garmin seems to know there is an issue and seems like they want the consumer to just bandaid the issue versus actually fixing it.
80/20 Endurance Ambassador
purchased my original set (with the poorly designed battery holder / door) at launch. these units worked flawlessly until the batteries needed to be changed out. once that happened i was just like all the other vector 3 users; i had a set of $1000 paperweights.
garmin support was EXCELLENT to work with when i called with the complaint. they offered a new set of pedals with the new battery doors already installed and ready to go. i accepted.
the 2nd set of pedals worked flawlessly... until i had to change out the batteries. SAME EXACT ISSUES. these pedals skipped the power drop out issue and went right to sporadic connectivity issues and wouldn’t even be recognized by my phone app via bluetooth.
i called support again with the same complaints. i was immediate escalated to a manager who requested i try the same method that was used on the original set of pedals, cleaning contacts and put baby oil on the batteries.
i asked if this was a documented maintainence requirement for these pedals. he said they were and it was added to the latest rev of the user manual online.
i accepted to try the cleaning / lube method. it fixed the pedals for about an hour and right back to the connectivity issues.
i contacted the same supervisor (he was kind enough to give me his direct contact) and explained what i had done, that there were in fact no online manual that i could find that referenced the cleaning / maintenance method he said was documented, and i then stated i felt that these pedals suffered from a very poor and faulty design flaw that needed to be addressed and requested a full refund.
he agreed there was a design flaw and conceded on a full refund.
overall i feel that their support depart is excellent regarding dealing with this matter, at least from what i’ve seen. either that or i’ve been very lucky with whom i’ve talked to.
i just put in an order for myself and my wife a set of faveros. i’m looking forward to zero maintenance and pedals that just work.
if you’re looking at vector 3s i emplore you to steer clear. garmin seems to know there is an issue and seems like they want the consumer to just bandaid the issue versus actually fixing it.
80/20 Endurance Ambassador