Here's my situation. I bought a BNIB Cervelo P3 frame from an authorized Cervelo shop in Nebraska. They shipped it to me, I put it together, all good.
Now 2 years later, the steering stop pin falls out somewhere mid-ride or maybe during the transport. Now the fork starts to contact the frame, and it moves the Tririg centerpull brake, which in terms causes the front wheel to run, etc.
I emailed Cervelo support, they told to contact a local dealer here in Los Angeles. The local dealer contacted Cervelo and they supposedly told them that they don't have those pins in stock. The local guy is telling me to go source the pin on my own and he wants to charge me for epoxying it back in. The original seller is working on an RMA but it's been going on for over 2 weeks now with no progress. I can of course epoxy it myself, but given how much of a PITA this whole thing is I want to make sure that this part gets warrantied too.
In any case, do you feel that the local dealer is justified in charging me for labor (assuming I can even find the part)? Generally do the dealers have the mechanism of passing these charges back to the manufacturer like Cervelo? Like what if the seatpost fails - would they charge me for installing the new post? Never had to deal with this before, so I am very confused by how arbitrary the whole thing is.
By the way, if someone has one of those steering stops/pins for cervelo p2/p3, I'd love to buy it off of you.
Thanks!
Next races on the schedule: none at the moment
Now 2 years later, the steering stop pin falls out somewhere mid-ride or maybe during the transport. Now the fork starts to contact the frame, and it moves the Tririg centerpull brake, which in terms causes the front wheel to run, etc.
I emailed Cervelo support, they told to contact a local dealer here in Los Angeles. The local dealer contacted Cervelo and they supposedly told them that they don't have those pins in stock. The local guy is telling me to go source the pin on my own and he wants to charge me for epoxying it back in. The original seller is working on an RMA but it's been going on for over 2 weeks now with no progress. I can of course epoxy it myself, but given how much of a PITA this whole thing is I want to make sure that this part gets warrantied too.
In any case, do you feel that the local dealer is justified in charging me for labor (assuming I can even find the part)? Generally do the dealers have the mechanism of passing these charges back to the manufacturer like Cervelo? Like what if the seatpost fails - would they charge me for installing the new post? Never had to deal with this before, so I am very confused by how arbitrary the whole thing is.
By the way, if someone has one of those steering stops/pins for cervelo p2/p3, I'd love to buy it off of you.
Thanks!
Next races on the schedule: none at the moment