This may be too obvious... but have you contacted your dealer and/or Cervelo directly?

If that's too direct, look here.

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Less is more.

i have contacted "they are checking" but being in Asia I am used to "no" as the default answer to that is why was hoping to get a feel how it is in the US

Which bike is it?

There are also a couple of threads on the forum where people have created fixes for this issue.

If you can't get a crash replacement I know a guy that can make you a derailleur hanger for a reasonable price.

jaretj

Responding to a very old thread to provide some information regarding Cervelo's crash replacement policy. I recently crashed a 2016 P3, and Cervelo customer service wouldn't give me any specific crash replacement policy information. Rather, they said I had to work with my authorized Cervelo LBS where I bought the bike. The LBS collected pictures and serial number and then sent the information to their Cervelo contact.

The crash replacement policy I was given is that they will offer a brand new P3 frame only (i.e., not a complete bike) at a 30% discount. But I cannot purchase an entire bike, nor upgrade to a better frame or bike (i.e., a P5). I understand they don't have to do anything, and what they offered can make me whole at a discount. However, I was hoping to just buy an entire bike at a discount instead of having to swap all the components, etc. But, it's certainly better than nothing, and I'm grateful for the discount. Anyway, that's my N=1 experience.

If you’re issue was the same as the OP of this thread (broken rear derailleur hanger), then I’d suggest just replacing it with the Problem Solvers Universal hanger. I have a 2013 P2 and it worked for me. I just can’t access my easiest rear cog since the derailleur hanger now is out further from the frame.

the answer i got was bend over!!!

The answer you got from who?

the LBS on behalf of Cervelo (who refused to deal with me)

Is this still a thing on newer Cervelo frames? I had a 2008 p2c and it's a miracle it survived because on my Speedconcept I had to replace the hanger 3x already in 4 years.

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What's your CdA?

Maybe it was your LBS... I have a hard time thinking Cervelo would choose not to extend the crash replacement option unless you weren’t the original owner. I mean it’s not free, you’re still paying a new frame! Just not as much.