Hey all, I need some help with a Zwift technical issue. I figured that Slowtwich is probably one of the smartest and largest Zwift communities so maybe someone might be able to help.
Background: So I've been a Zwift user for almost 4 years. Level 33 or 34. I ride about 3-4 times per week. Yesterday, I had a race in Watopia around lunch time. Got dressed and headed to the trainer for a warmup. Jump on to warm up and end up in NY. Everything seemed fine. Decided I wanted to join a teammate in Watopia, so I exit Zwift and restart. Enter NY and chose ride with (XXX). And I can see no one. I'm near the Start/Finish banner, and can see the top times, but in the riders nearby dialogue, there is no one. I still am able to see people messaging each other. Also no dots on the reference map and companion won't connect.
I check interenet speed and connection and everything is fine. Try rebooting, and any other usual troubleshooting, but nothing. Needless to say I missed my race, totally frustrated as it was a TTT so I let the team down. Also, I can ride, just can't see anyone.
I spent 2 hours on chat with Zwift and they are stumped. I have the problem on 4 different computers (3 Windows and 1 Mac). Turns out all other worlds are fine. Turned off firewall and security. Reset my router and modem. Re-installed (Clean install) on 2 of the computers, still nothing. Interenet is 300 down and almost 90 up, so it's not a connection problem. And also don't see anything being blocked from my internet side.
Has anyone ever seen something like this? Zwift is escalating me to the next level of support, but I really want to figure this out as I have another race next week, again in Watopia. Any help would be appreciated. And any ideas are welcome.
Background: So I've been a Zwift user for almost 4 years. Level 33 or 34. I ride about 3-4 times per week. Yesterday, I had a race in Watopia around lunch time. Got dressed and headed to the trainer for a warmup. Jump on to warm up and end up in NY. Everything seemed fine. Decided I wanted to join a teammate in Watopia, so I exit Zwift and restart. Enter NY and chose ride with (XXX). And I can see no one. I'm near the Start/Finish banner, and can see the top times, but in the riders nearby dialogue, there is no one. I still am able to see people messaging each other. Also no dots on the reference map and companion won't connect.
I check interenet speed and connection and everything is fine. Try rebooting, and any other usual troubleshooting, but nothing. Needless to say I missed my race, totally frustrated as it was a TTT so I let the team down. Also, I can ride, just can't see anyone.
I spent 2 hours on chat with Zwift and they are stumped. I have the problem on 4 different computers (3 Windows and 1 Mac). Turns out all other worlds are fine. Turned off firewall and security. Reset my router and modem. Re-installed (Clean install) on 2 of the computers, still nothing. Interenet is 300 down and almost 90 up, so it's not a connection problem. And also don't see anything being blocked from my internet side.
Has anyone ever seen something like this? Zwift is escalating me to the next level of support, but I really want to figure this out as I have another race next week, again in Watopia. Any help would be appreciated. And any ideas are welcome.