Same here, I've gone through so many HR monitors and they've quickly sent a new one. Great Customer Service. Though, I guess you have to question why the HR monitors keep crapping out, I'm pretty good about rinsing them after each session.

They DO NOT get it from a customer service standpoint. I've had mine for 5 years and the belt started squeaking last week, sent them a video of the squeak and I get this from them.

Thanks for providing that information. Based on the provided information, your KICKR 16 will need to be replaced. Our Hardware team has reviewed the video and deemed the KICKR needs to be replaced.
Due to the age of the product, parts for your KICKR are no longer available and cannot be considered for service or repairs. Instead, we are able to offer a fully certified reconditioned KICKR (V5) specially reserved for this situation, now available for $999.

This updated version offers a substantial upgrade from your current model, including an increase in maximum power up to 2200W, thru axle compatibility, automatic calibration, Axis feet, integrated cadence, and virtually silent operation. It also comes with a full 12 month warranty.

Please let us know how you would like to proceed and we'll be happy to help!

Thanks,

Oliver
Customer Support Specialist
Wahoo Fitness
www.wahoofitness.com


Anybody have any issues with Tacx? If I gotta buy new/refurbished might as well roll the dice with someone else...

Looking for available replacement parts or a better discount if they are forcing me to replace the whole thing.

I paid a premium for what I though to be the best trainer and believed it would last. My $200 Cyclops lasted much longer than that. If an inexpensive belt (compared to everything else on the trainer) needs to be replaced vs. having to replace the whole trainer, it's on me for trusting the quality of the device but it's also Wahoo's problem for not stocking enough parts.

Every bike, appliance, car, etc that I've owned has replacement parts within 5-10 years of the purchase date. Seems to me like there should be a better option versus replacing the whole thing. Also seems very wasteful to trash a good piece of equipment with only one faulty part.

Looking for available replacement parts or a better discount if they are forcing me to replace the whole thing.

I paid a premium for what I though to be the best trainer and believed it would last. My $200 Cyclops lasted much longer than that. If an inexpensive belt (compared to everything else on the trainer) needs to be replaced vs. having to replace the whole trainer, it's on me for trusting the quality of the device but it's also Wahoo's problem for not stocking enough parts.

Every bike, appliance, car, etc that I've owned has replacement parts within 5-10 years of the purchase date. Seems to me like there should be a better option versus replacing the whole thing. Also seems very wasteful to trash a good piece of equipment with only one faulty part.

Looking for available replacement parts or a better discount if they are forcing me to replace the whole thing.

I paid a premium for what I though to be the best trainer and believed it would last. My $200 Cyclops lasted much longer than that. If an inexpensive belt (compared to everything else on the trainer) needs to be replaced vs. having to replace the whole trainer, it's on me for trusting the quality of the device but it's also Wahoo's problem for not stocking enough parts.

Every bike, appliance, car, etc that I've owned has replacement parts within 5-10 years of the purchase date. Seems to me like there should be a better option versus replacing the whole thing. Also seems very wasteful to trash a good piece of equipment with only one faulty part.

First, I'd try doing a quick fix yourself by spraying some lubricant, silicone or wd40, on it. Might keep it going for a while.
Second, if buying new, I would -not- recommend Tacx. Multiple friends have had units fail. Right now I think one of the best bets is Saris H3. Many happy users, good support, and generally can find them at a better price than Wahoo or Tacx.