Has anyone else had problem with Tririg customer support.

I have tried contacting them 4 times over the last 2 months, with two of those times being in the last 10 days to no avail.

Now I want to give them the benefit of the doubt, maybe there was a glitch, who knows, the contact form said it went through, but I never got a reply.

That being said I will add that I ordered a Tririg Omega about 3 pm and had it two days later, so great customer support from that end.

The question I was asking them was in relation to the frame compatibility they have listed on the website. My particular frame said it was not compatible. I was simply asking if this was true for sure, valid across all frame sizes, and if any mods could be done to make it work. I saw the mods I think it was an S5 of R5 or whatever it was where minor grinding and it fit on that frame, so I was asking if it was something that minor if I could mod it to make it work. I understood the possibility of that voiding the warranty etc etc.

I also compared pictures of the P2 they have on the site with the rear brake and judging by my frame that also made me wonder how it worked on a P2 but not my frame.

Long story short, in the four times I contacted them about this, along with a question about the Sigma I never got an answer. I went ahead and ordered one Omega brake thinking I would just test it on the rear to find out why they say it is not compatible. Low and behold when I received the brake it mounted on the rear just fine. No problems with clearance on the cable stop, or the brake arms.

Just to be fair the compatibility chart the have is not necessarily wrong, I tried the brake on the exact same frame, only a 50cm and it does not work. It could with a spacer, but out of the box, no.

So, long story short, I will probably order another Omega in the future for the rear, but now I have to pay double shipping. Had they answered my question or called me to talk about it, they would have already made 2x the money, and saved me $8 at the same time in shipping. No big deal, it's just $8, but I would have rather got better service. They have yet to answer my Sigma question so I guess they will just be out that sale.

Now I know the sale of one Omega brake and one Sigma stem isn't going to kill them, but added up over time, who knows?

That and the fact the compatibility chart isn't 100% accurate may lose them some sales as well from other people who wanted it for the same frame.

Now I did notice the part on the contact form that said if questions were already covered in the FAQ they would not reply, but I thought both questions were fair.


Sorry to get off on this rant, I was just wondering if anyone else has had this problem.

The other small company I took a "chance" on answers my silly questions all the time, even calling me to make sure everything is good. Thought I'd get the same from TR.

Don't get me wrong the brake looks awesome and I like the design, just a little missing in customer service I feel.