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Triathlon Live
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Posting this with the hope that someone who works on the site see's it...

I won't be re subscribing unless guaranteed I can watch your archived video's from 2015 onwards (they wouldn't play from the 2015 season)

I've tried contacting you via Twitter and been ignored every time and there doesn't seem to be any option on the site to leave feedback/massages for any Admin.
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Re: Triathlon Live [Jackets] [ In reply to ]
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Why do you think you won’t be able to watch the archives? I just logged in with my 2017 pass and can still watch everything.
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Re: Triathlon Live [RallySavage] [ In reply to ]
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RallySavage wrote:
Why do you think you won’t be able to watch the archives? I just logged in with my 2017 pass and can still watch everything.

2015 ITU seasons onwards would not play for whatever reason? I don't know how you're able to log on with your 2017 pass mine ran out a few days ago.
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Re: Triathlon Live [Jackets] [ In reply to ]
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Jackets wrote:
RallySavage wrote:
Why do you think you won’t be able to watch the archives? I just logged in with my 2017 pass and can still watch everything.

2015 ITU seasons onwards would not play for whatever reason? I don't know how you're able to log on with your 2017 pass mine ran out a few days ago.


Just checked for sure. Started both a 2015 and 2009 video. Both worked fine.
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Re: Triathlon Live [RallySavage] [ In reply to ]
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RallySavage wrote:
Jackets wrote:
RallySavage wrote:
Why do you think you won’t be able to watch the archives? I just logged in with my 2017 pass and can still watch everything.

2015 ITU seasons onwards would not play for whatever reason? I don't know how you're able to log on with your 2017 pass mine ran out a few days ago.


Just checked for sure. Started both a 2015 and 2009 video. Both worked fine.

I was trying for weeks on two different formats, any season before 2015 was working fine thanks for having a look, I want assurance from someone who works on the site that its working before i'll renewing my subscription.
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Re: Triathlon Live [Jackets] [ In reply to ]
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yea i can watch any video in the library. not sure what your issue is. my subscription auto renewed earlier this week.
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Re: Triathlon Live [jkhayc] [ In reply to ]
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jkhayc wrote:
yea i can watch any video in the library. not sure what your issue is. my subscription auto renewed earlier this week.

Ditto.

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"Suck it up, Buttercup"
(me, to myself, every day)
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Re: Triathlon Live [Scotttriguy] [ In reply to ]
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Scotttriguy wrote:
jkhayc wrote:
yea i can watch any video in the library. not sure what your issue is. my subscription auto renewed earlier this week.


Ditto.

Same here, all videos play fine
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Re: Triathlon Live [Jackets] [ In reply to ]
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Jackets wrote:
...there doesn't seem to be any option on the site to leave feedback/massages for any Admin.

Wait, that's a thing? I wanna be an Admin.


----
Michael
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Re: Triathlon Live [Jackets] [ In reply to ]
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Support is here: https://support.triathlonlive.tv/hc/en-us

They outsource the support but if they can't answer your tech questions surely they'll pass it on to the org.

-------------------
Madison photographer Timothy Hughes | Twitter
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Re: Triathlon Live [Timtek] [ In reply to ]
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Timtek wrote:
Support is here: https://support.triathlonlive.tv/hc/en-us

They outsource the support but if they can't answer your tech questions surely they'll pass it on to the org.

Cheers, will msg them later on.
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Re: Triathlon Live [Timtek] [ In reply to ]
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Timtek wrote:
Support is here: https://support.triathlonlive.tv/hc/en-us

They outsource the support but if they can't answer your tech questions surely they'll pass it on to the org.

None of those options give you the option of speaking to anyone.
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Re: Triathlon Live [Jackets] [ In reply to ]
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Jackets wrote:
Timtek wrote:
Support is here: https://support.triathlonlive.tv/hc/en-us

They outsource the support but if they can't answer your tech questions surely they'll pass it on to the org.


None of those options give you the option of speaking to anyone.
'

Click submit a request in the upper right corner.
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Re: Triathlon Live [ilanias] [ In reply to ]
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ilanias wrote:
Jackets wrote:
Timtek wrote:
Support is here: https://support.triathlonlive.tv/hc/en-us

They outsource the support but if they can't answer your tech questions surely they'll pass it on to the org.


None of those options give you the option of speaking to anyone.
'

Click submit a request in the upper right corner.

Cheers for that.
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Re: Triathlon Live [Jackets] [ In reply to ]
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I'm having the same issues.... all recent videos are "deleted" on live stream

Jackets wrote:
ilanias wrote:
Jackets wrote:
Timtek wrote:
Support is here: https://support.triathlonlive.tv/hc/en-us

They outsource the support but if they can't answer your tech questions surely they'll pass it on to the org.


None of those options give you the option of speaking to anyone.
'

Click submit a request in the upper right corner.


Cheers for that.

Eric Reid
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Re: Triathlon Live [ericMPro] [ In reply to ]
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I'm having the same issue. Videos from 2015 onward don't work for me. I get this error:


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Re: Triathlon Live [TulkasTri] [ In reply to ]
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Mine auto-renewed last week, but I have had no problem with archives. On the weekend I watched the 2015 and 2016 MTR worlds, and 2016 Stockholm without issues. Are you clicking into the library, and then the year, and looking at the available videos?
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Re: Triathlon Live [Trauma] [ In reply to ]
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Yes. My subscription is still good for a few more weeks. They changed the website layout, it looks completely different now. But yes, I go to the library, select a year and a race. 2014 videos worked fine for me, but nothing from 2015 onward. They all give me that error.

OP, is that the same error you are getting?
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Re: Triathlon Live [TulkasTri] [ In reply to ]
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I also have the same issue: videos in Library from 2015-2017 display error "This Event Has Been Deleted". My triathlonlive.tv account is active and I can view videos from 2014 and older. I have submitted a ticket through their support website and will post here if there is any response/update.

Cheers,
@Kid
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Re: Triathlon Live [TulkasTri] [ In reply to ]
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I'll have to try at home again. I tried on my computer at work and get the same error message that you have there. But as I said, I watched several 2015 & 2016 races on the weekend with no issues at home.
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Re: Triathlon Live [Jackets] [ In reply to ]
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Where do you watch these? YouTube stopped showing them so I wasn’t sure how I could watch on my smart tv anymore (obviously I’m a low tech guy).
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Re: Triathlon Live [TulkasTri] [ In reply to ]
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TulkasTri wrote:
Yes. My subscription is still good for a few more weeks. They changed the website layout, it looks completely different now. But yes, I go to the library, select a year and a race. 2014 videos worked fine for me, but nothing from 2015 onward. They all give me that error.

OP, is that the same error you are getting?

Thank you!

Im not the only one it seems, was begining to think it was me!

From 2015 ITU season the video's would play, it would play the first few secs opening sequence and then go back to the start.

Still no reply from the website, im away the weekend so would be nice to get a reply from TL its the only hope I have of watching the first race of the season.
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Re: Triathlon Live [TulkasTri] [ In reply to ]
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Looks like they were having an issue which has now been resolved... logged in yesterday for my lunch and got the above. Submitted a ticket and marked as resolved this morning... confirmed vids work now.

Looks like some system changes on thier site with this years membership, probably tech growing pains with the streaming of vids.
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Re: Triathlon Live [DFW_Tri] [ In reply to ]
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DFW_Tri wrote:
Where do you watch these? YouTube stopped showing them so I wasn’t sure how I could watch on my smart tv anymore (obviously I’m a low tech guy).


https://triathlonlive.tv/

It's a yearly subscription, and they have quite a big archive of old races, and you can see the live ones too. Totally worth it. I love getting on the trainer, Zwift on the laptop screen, and a race on the TV.
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Re: Triathlon Live [xeon] [ In reply to ]
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My service has also been fully restored, so looks like TriathlonLive is back in business!
@Kid
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