Yes. My subscription is still good for a few more weeks. They changed the website layout, it looks completely different now. But yes, I go to the library, select a year and a race. 2014 videos worked fine for me, but nothing from 2015 onward. They all give me that error.
OP, is that the same error you are getting?
Im not the only one it seems, was begining to think it was me!
From 2015 ITU season the video's would play, it would play the first few secs opening sequence and then go back to the start.
Still no reply from the website, im away the weekend so would be nice to get a reply from TL its the only hope I have of watching the first race of the season.