jans wrote:
I have a Sole F63, bought it October 2016. Two weeks ago, something didn't feel quite right with it. After inspecting it, I found a hole in the board under the belt. See picture. Sole will not cover it. Be careful with their warranty. It is for motor and frame only. The board under the belt is NOT part of the frame. Two weeks of back and forth with them and I still do not have a price for fixing this. I am 140 lbs so not putting excessive force on it
That wooden board under the belt is the 'deck'. It's probably the most common point of failure for all similar-type treadmills.
I believe the deck is warranteed for at least several years for the F80 and 85 - I had mine replaced for free once, but I had to buy a second deck on my own, costs about $200 online.
Replacing the deck is moderately annoying just because you have to loosen the belt, remove the bolts, and the deck is a bit bulky and heavy, but I did it all by myself in about an hour not including unpacking time as a total rookie. There are some youtube videos on how to do it but it's not complicated or risky. Sole customer service should be able to talk you through it too - they did that with me when I called for my first deck replacement.