Back on Easter Sunday as I was cleaning off my TitanFlex Transition, I noticed a small crack in one of the welds. I e-mailed Tom and within two hours he responded and without hesitation said he would send out a new frame asap (it is under warranty). He later thanked me for catching it early and said he would be able to make a small modification to prevent future occurences. As a bonus, I was able to change colors from red to black at no charge...this guy really takes care of his customers!

Check it out:



In this day of mediocre customer service it's nice to be able to acknowledge someone that does an exceptional job.

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Formerly DrD