That being said, I'd like to provide a little bit of context to the relative magnitude of those kinds of issues. When we have replaced defective product in the past, is has been on the order of 100-200 units, total, across all products, throughout the lifetime of our business. This represents about 1% replacement. Certainly we can do better, and we continue to strive to do so. However, I mention these numbers illustrate the bigger picture, which is that we have thousands upon thousands of satisfied customers, and a much smaller number of dissatisfied ones.
We absolutely welcome objective criticism, customer feedback, and the like. We want to always do better, and grow our existing base of satisfied and repeat customers.