Chris_Mint wrote:
That might be different in the US since Canyon is also a quite new brand to that market.
But in Europe no one really wants to put hands on a Canyon. And even Canyon would ask you to send the bikes rather back to them in Germany than going to a local dealer.
I think people really should consider this when buying a new bike.
TMO if you really love your sport than you also want to support the people living from the sport like the bike dealers, shops and service centers. I would always prefer to go to my local dealer, have a chat and some insights than ordering everything online. That doesn´t really help the sport to grow at all. Knowing this I can understand why many people start avoiding brands such as Canyon, Poison or Diamond Back as well as I can also understand why regular shops would not support you or repair your bike. Please also consider that the more exclusive your bike gets (Speedmax, Ultimate...) the more unique parts are built in and Retailers such as Canyon and Poison are not distributing these parts to workshops or retailers. Meaning if your unique cockpit breaks for your Canyon who have to send it to them and pay whatever they ask for it.
I would always prefer a prestigious bike from one of the big brands that are pushing the boundaries of our sport and support all of there customers but I can also understand that you might want to go for a Canyon or Poison if you think this is a better price-performance ratio.
As long as we all have fun with the sport that we are loving I think you may be extrapolating a trend from insufficient data here. I've done a lot of asking around recently as I was concerned about this and I'm looking at a Canyon road bike. None of my contacts has ever had an issue getting a Canyon worked on. I've had responses from people all across the US, Western Europe and Australia (and some significantly farther afield), at a good range of bike price-points and operator tech-competency levels. Yes, really complicated repairs may need the bike sending back to the factory but those are pretty rare and I had exactly the same with my better half's Felt. They wanted it sending back rather than to a dealership.
I agree with wanting to support people who work in the industry, but the people behind Canyon etc. also work in this industry. The amount of bad (and frequently unsolicited) advice I've had from bike shops over the years is pretty astounding and generally skews heavily towards 'you should totally buy this thing that I totally happen to have in stock in approximately the right size'. It's understandable human nature but why should I or anyone else want to support that over someone else who works elsewhere in the industry? I've found bike shops in the US and the Netherlands to be a little better than their British and German counterparts but there's still a whole load of bs sales pitches that masquerade as 'advice'.
As for the 'prestigious bike' part, I do kind of agree in that I really do like a nice shiny big brand bike(!) :-) though everyone has their own preferences here. However, you say that they support all their customers and push the boundaries of the sport. Have you tried getting customer support from Cannondale or Pinarello*? It can be woeful**! Spesh are great... as long as you're in the right country. If you're a customer in a smaller country without its own local opco then good luck! I'd also argue that it's often not just the big names pushing the boundaries. They are the ones with the marketing budgets to shout about the boundaries they ARE pushing but there's a fair bit of innovation coming from smaller or niche brands too. The Boardman TTE was a nightmare bike for so many reasons but it didn't half test well in a tunnel!
* I know it's more of a road bike prestige brand but still...
** but is also sometimes excellent just to be confusing