I've been a long time KK fan, riding on their Road Machine for years and years. I recently decided to upgrade to a direct drive trainer and decided to stay brand loyal. The experience has been punishingly painful.
Purchased from TriSports. They have been exceptional thus far in their assistance, definitely cannot fault them.
First trainer arrives broken in the box (plastic housing/handle damaged). Contact KK because the packaging was pretty tight, most likely to have been damaged prior to shipment. In addition rocker plate was locked up so figured this was a manufacturing issue. Response took a week and was basically "Too bad".
TriSports is great and sends me a second unit. Life has gotten in the way so unfortunately I've only ridden 3x since the replacement arrived. Two FTP tests and a 45min ride. Go to ride this AM and the power unit is shot. Battery pack is working fine as I tried multiple battery packs. The lights on the battery pack are lit but the the trainer's indicator light is not coming on. Worked fine on Saturday.
I'd say maybe I just have poor luck. Unfortunately I'm not the first one that I've heard of early in this trainer's life that have had to go through multiple units to find a working one. The other users who have reported failures also had a hard time getting a response from KK.
Totally possibly that my unit is just one of the original production units and things have improved as I have a super early serial number. But hard not to think that this device was introduced to the market without sufficient testing...
Hopefully can get a refund and move on to a more reputable dd trainer. Loved the lateral movement but can't be replacing trainers every few weeks.
Purchased from TriSports. They have been exceptional thus far in their assistance, definitely cannot fault them.
First trainer arrives broken in the box (plastic housing/handle damaged). Contact KK because the packaging was pretty tight, most likely to have been damaged prior to shipment. In addition rocker plate was locked up so figured this was a manufacturing issue. Response took a week and was basically "Too bad".
TriSports is great and sends me a second unit. Life has gotten in the way so unfortunately I've only ridden 3x since the replacement arrived. Two FTP tests and a 45min ride. Go to ride this AM and the power unit is shot. Battery pack is working fine as I tried multiple battery packs. The lights on the battery pack are lit but the the trainer's indicator light is not coming on. Worked fine on Saturday.
I'd say maybe I just have poor luck. Unfortunately I'm not the first one that I've heard of early in this trainer's life that have had to go through multiple units to find a working one. The other users who have reported failures also had a hard time getting a response from KK.
Totally possibly that my unit is just one of the original production units and things have improved as I have a super early serial number. But hard not to think that this device was introduced to the market without sufficient testing...
Hopefully can get a refund and move on to a more reputable dd trainer. Loved the lateral movement but can't be replacing trainers every few weeks.