Hey guys I have an issue I can't seem to figure out, hopefully you can help. I bought an old wired Powertap off the classifieds here, I think its an original or maybe second year with a yellow dust cap. It didn't come with a cradle or anything, so I bought a used cradle (also off here) and downloaded the PowerAgent software. I've got the latest and greatest version (just downloaded the update today in fact, version 7.5.7.34), but for some reason the program doesn't recognize my PT head unit. the computer recognizes that I've plugged something in (I'm running Windows 7), and seems to have a driver for it, but when I click on "Configure Device" or "Download Data" I just get a "No supported devices were found" error. The PT head unit is turned on when I do this.
I sent in a help ticket through the program, and the response back was to check and see if it works on someone else's cradle. Unfortunately I don't know anyone else with a PT, so that doesn't help.
Is there anything I can do, or do I just need to buy a new USB cradle from CycleOps? Is the new USB cradle even compatible with these old PT head units?
Everything else about the PT seems to work. I just can't upload data to PowerAgent.
Thanks,
dave
@davempratt
I sent in a help ticket through the program, and the response back was to check and see if it works on someone else's cradle. Unfortunately I don't know anyone else with a PT, so that doesn't help.
Is there anything I can do, or do I just need to buy a new USB cradle from CycleOps? Is the new USB cradle even compatible with these old PT head units?
Everything else about the PT seems to work. I just can't upload data to PowerAgent.
Thanks,
dave
@davempratt