Received my bike, yesterday, yay! Discovered damage on the non-drive side...boo. We believe it's from the front wheel rubbing while in the shipping box. Cosmetic, but itâ€™s still a bummer. My 9 year old road bike doesnâ€™t even have scrapes like that, not even after a paceline crash. Weâ€™ve already swapped the crank to one with smaller arms, so it would be a massive hassle to return â€” and no guarantee that a replacement wouldnâ€™t also have similar issues. Is it common to have scuffs and scratches on a mail-order bike?
You should contact Canyon. I have bought 3 bikes from them and received all 3 in perfect condition. They'll offer you a replacement or maybe a discount.
Swapping the crank does not make it a 'massive hassle' to return. Just put the old one back on; takes less than 5 minutes...
Ha, it did turn out to be a semi-hassle, since the company's big cyber attack totally FUBAR'd their customer service email and phone. So I think I ended up sitting on that bike for about 10 days before I was able to talk to anyone. Since they only offered $200 for the damage, I decided to return it and order a 2nd bike, in hopes that it might be damage-free.
It just arrived yesterday, 1day shy of 5 weeks after I ordered the first bike. And it looks great -- phew! The box had damage (including a hole where a little skewer-end cover was poking through) like a slacker Ace Ventura had handled it, but the bike inside was free of any visible defects.
"Rectum, damn near killed 'em!"
Thriving, in spite of familial metastatic colorectal cancer since 2017 (diagnosed @ 44)
Minus most of rectum/sigmoid colon and 1 lung lobe Early screening saves lives!