Moving this to the top since I had the same issue (as well as a myriad of other sensor/connectivity issues) this morning after updating the app on my iPad and iPhone to 5.14.
Any luck yet?
I spoke with customer support today and it sounds like they are definitely getting reports of issues with the new update, especially with the original (2014) model Kickr, and hope to release an update in the next week or so with some bug fixes. They advised I try the following first:
- Unplug the kickr for 30-60s to reset.
- Make sure any other competing apps (trainerroad, zwift, etc.) are off so as to not interfere
- unpair any existing sensors, toggle off Bluetooth and back on, restart the app
- Plug the kickr back in, and pair only that (no other sensors yet)
- perform a factory spindown
Sounds like that resets the internal braking system and a few other things that should hopefully fix the issue. As for the other connectivity problems I was having with my Quarq DZero and HRM...not sure. But, one thing at a time, I suppose.
I'll report back.