Mike Alexander wrote:
I have it on order, and am excited to try it out. I have been pleased with what I have purchased from them already, and have not heard of issues with other components they have manufactured.
Then you simply haven't been paying attention. To be fair, we haven't seen many or any product or customer-service issues from these guys in the Omni era.
Mike Alexander wrote:
The amount of negativity and skepticism on ST never ceases to amaze me. I imagine the 11+ months includes some testing for safety.....I can't imagine their goal is to ship a product that is dangerous and have subsequent liability from injury.
What never ceases to amaze me is that certain people will spend $1,000 on a performance bicycle component within 30 minutes of it being announced before knowing almost anything about it, including if it actually exists outside of a computer rendering! Hell, half of posters on the other thread were ready to buy it
before it was even announced. Not to mention the circle jerk in the comments over on Facebook that I could not bring myself to finish reading. This is maybe the most nauseatingly positive TriRig release thread ever. The rest of us are just trying to bring the conversation back to earth.
No, nobody aspires to ship a product that sends people to the hospital. But sometimes they do. And not every company acts responsibly when or after they do (e.g. aggressive communication, recall initiation). Felt is
out there effectively putting people in the Emergency Room because they can't make an extension clamp that holds the front end together under normal riding conditions. The structural integrity of these front end products -- given the speeds we are traveling on these bikes and the way we are riding them -- basically could not be more important. I think they are fair questions to ask and not at all out of line.