Looking for help/advise if others have ever put in a warranty claim with Trek.
So must admit it took me a long time to finally purchase a Trek - thought it was the a good idea local store etc anything goes wrong I can just pop in.
I bought a 2018 Trek Madone from my local Trek dealer (Rockville, Maryland) - love the bike.
After around 18 months going up a very steep hill the derailleur snaps luckily I can put my foot down and don't fall over. Wife picks me up. Next day take the bike to the Trek store - replaced derailleur - all good.
Six months later my right brake cable snaps - same thing into the store - all good.
Mid - May I go off to FLA to ride for a week. I take the bike into Trek Clermont to have a new chain put on. Just want to add Trek Clermont - really helpful, friendly, great advice, loved the experience of just popping in, highly recommended. I pick up the bike and as we are going out to the car the mech guy says ''you do realise you have a crack in your seat stay'' I stand there for minute and say ''no'' he shows me and yes it looks like a crack. This is the seat stay on the same side as the derailleur. They tell me to stop riding the bike and take it back to the Trek store where I purchased it from as soon as I get home.
I arrive home - next day take the bike into my local Trek store. I basically tell them the story asking if I can claim on the warranty. Well not sure you will be covered did you get hit by a rock? - no - did you crash - no - you may of damaged it when putting into your bike box - no bike box the bike is laid on it's side on cushioned duvets in the back of my mini van oh he replies - I can't make a call on this will have to wait until my supervisor comes in tomorrow which is Thursday. I say fine Thanks look forward to hearing from you.
Fast forward to now Saturday - no calls. I call the store speak the mech advises me he has taken pictures and sent to Trek we should have an answer on Monday. He says he's looked at the work they have done on the bike and brings up the derailleur WHEN I CRASHED - LET ME POINT OUT THERE HAS BEEN NO CRASH HERE. The bike is spotless (apart from the crack in the seat stay).
At the moment not sure how this will go. Should I be worried they may just come back and say tough luck you have a useless bike?
Just looking fore any reassurance..........
Thanks for listening.
So must admit it took me a long time to finally purchase a Trek - thought it was the a good idea local store etc anything goes wrong I can just pop in.
I bought a 2018 Trek Madone from my local Trek dealer (Rockville, Maryland) - love the bike.
After around 18 months going up a very steep hill the derailleur snaps luckily I can put my foot down and don't fall over. Wife picks me up. Next day take the bike to the Trek store - replaced derailleur - all good.
Six months later my right brake cable snaps - same thing into the store - all good.
Mid - May I go off to FLA to ride for a week. I take the bike into Trek Clermont to have a new chain put on. Just want to add Trek Clermont - really helpful, friendly, great advice, loved the experience of just popping in, highly recommended. I pick up the bike and as we are going out to the car the mech guy says ''you do realise you have a crack in your seat stay'' I stand there for minute and say ''no'' he shows me and yes it looks like a crack. This is the seat stay on the same side as the derailleur. They tell me to stop riding the bike and take it back to the Trek store where I purchased it from as soon as I get home.
I arrive home - next day take the bike into my local Trek store. I basically tell them the story asking if I can claim on the warranty. Well not sure you will be covered did you get hit by a rock? - no - did you crash - no - you may of damaged it when putting into your bike box - no bike box the bike is laid on it's side on cushioned duvets in the back of my mini van oh he replies - I can't make a call on this will have to wait until my supervisor comes in tomorrow which is Thursday. I say fine Thanks look forward to hearing from you.
Fast forward to now Saturday - no calls. I call the store speak the mech advises me he has taken pictures and sent to Trek we should have an answer on Monday. He says he's looked at the work they have done on the bike and brings up the derailleur WHEN I CRASHED - LET ME POINT OUT THERE HAS BEEN NO CRASH HERE. The bike is spotless (apart from the crack in the seat stay).
At the moment not sure how this will go. Should I be worried they may just come back and say tough luck you have a useless bike?
Just looking fore any reassurance..........
Thanks for listening.