bloodyshogun wrote:
Curious, how do LBS inform customers of recalls?
I have bought 5 bikes in my time. Never did a bike shop ever note down my contact information. There are times when I only visit a bike shop once a year during tune up and re-stock of tubes. That'd be the only chance for them to inform me as a customer of a recall.
If I go in mid-year for new helmets / kits / race gels. A new employee won't even know what bike I have and whether I got it from the shop or not.
tri-run wrote:
Well, you got lucky with the right LBS. You don’t have a clue how many shops just didn’t informed their customers. As a fitter i have advised quite a lot of people the shiv when that was a fitting bike.
For us, we don't sell a bike if no fit is done. We are a bit of a different cookie I guess. We have showroom bikes on the floor, but those are just to show so people get an idea how a specific bike looks. We don't have that much bikes in stock. We just order them after a fit is done. That creates a situation for us where we can be as objective as possible in advising customers which bike fits after a bike fit. We can sell them a bike if they like, we have 5 key brands, but if they don't buy from us that is also fine. Let them get the bike they want regardless of what we sell. With those 5 key brands we made the arrangement that we can order without pre-ordering stock. The downside is that it gives us very small margins, but on the other hand also no loss of money in dated stock and most important objectivity in advice.
We have all email address of our clients that bought bikes. Sure, they can change from address over time, its not completely waterproof but close enough to inform customers if needed. I do am surprised that none of the bike shops got at least an email address from you when you bought a bike.
Jeroen
Owner at TRIPRO, The Netherlands