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The support was excellent throughout. The support areas were numerous and well stocked and the volunteers were extremely helpful and did everything to get you what you needed quickly and easily. Designated cheerleaders were positioned at the half mile mark in between all the stops on the runs. They sat in the rain, sometimes in the middle of nowhere, and provided encouragement for every participant.
Every race has a few negatives. Raleigh/Durham is a confusing area to navigate, and the swim and bike start 26 miles from the end. I had family with me so transportation was not a problem, and shuttle service was provided. Friends and family can watch the swim, the bike start, and the run easily. The only controllable negative, for me, was having the runners running with the traffic. As you ran into town, traffic was heavy and the roads were narrow. It did keep the adrenaline flow high.
I am signed up for Florida in 2003, and I also plan to go to Duke again. It was a good experience, very well run by Set-Up, inexpensive lodging, reasonable race fee, nice to have most of the fee going to cancer research, and, again, the volunteers were amazing. Let me know if you have any specific questions.