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Re: Diamondback Andean Questions (you'll see why this thread is topical) [cnestor]
[ In reply to ]
Re: Diamondback Andean Questions (you'll see why this thread is topical) [cnestor]
[ In reply to ]
503 error is a server downtime or over capacity message, so I'm guessing they just maxed out on traffic. Unlikely they were doing an update to the site at this time of evening.
An unprecedented number of people are using e-commerce sites these days, and the platform providers like Magento are really scrambling to keep up with the bandwidth demands. Site seems to be working fine right now, so I'd just try again. If you get the same message, clear your cache just to be sure. If still getting the message, give it a bit of time before you try once again.
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
An unprecedented number of people are using e-commerce sites these days, and the platform providers like Magento are really scrambling to keep up with the bandwidth demands. Site seems to be working fine right now, so I'd just try again. If you get the same message, clear your cache just to be sure. If still getting the message, give it a bit of time before you try once again.
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [cnestor]
[ In reply to ]
Excellent, thanks for your patience!
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
Fredly, I just read Kiley's review of the Andean in 2017, and I was just wondering if anything changed from the 2017 model.
I just assembled the bike and tried it out today, worked great. I have 30 days to return it so I just want to know what to look out for. Thank you
I just assembled the bike and tried it out today, worked great. I have 30 days to return it so I just want to know what to look out for. Thank you
Re: Diamondback Andean Questions (you'll see why this thread is topical) [quinnserfa]
[ In reply to ]
New stem design is a major change, and switch to that design solves the most common problem people had with the original version of the bike; the single-bolt all carbon stem could creep (and headset could loosen) if people weren't very careful to keep the interface free of contamination. The original stem met or exceeded industry standards for clamping force, but the new one is better. When I inspected the bike of a prominent reviewer after it was returned, the steer tube of the fork was covered in grease. There's a much greater margin for error of that sort with the new design. It's also lighter, and the clamshell design makes cable management much easier. FWIW, my suspicion (although I could never prove it) is that we got a bad batch of headset bearings, and this was causing a fair number of the problems people saw with the early frames/bikes that became much less common when we ran out of those bearings.
There were some running changes made to the carbon layout over the first couple of production runs, and those are reflected in the last run of the frames, but you'll never notice them. They just prevent issues from arising down the road. Honestly, with a product like this, the biggest change you typically make over the life of the design - unless you find out that something is just wonky and needs to be fixed - is in how you communicate spec to the frame manufacturer and the assembly facility. The front end of the Andean is pretty darn complicated, and we had to hand-fit the travel stops and some of the other bits and pieces on the earlier runs of the frame. As we were assembling all of those in-house this wasn't a huge deal, but the bikes being sold now were all assembled by a contractor, so that had to be sorted out.
So, all that said, just make sure everything fits right, all the moving parts move and the parts that shouldn't move don't, and you should be fine. Diamondback is really, really good with honoring the return policy, so if you have any problems they will definitely take care of you.
Enjoy your new bike!
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
There were some running changes made to the carbon layout over the first couple of production runs, and those are reflected in the last run of the frames, but you'll never notice them. They just prevent issues from arising down the road. Honestly, with a product like this, the biggest change you typically make over the life of the design - unless you find out that something is just wonky and needs to be fixed - is in how you communicate spec to the frame manufacturer and the assembly facility. The front end of the Andean is pretty darn complicated, and we had to hand-fit the travel stops and some of the other bits and pieces on the earlier runs of the frame. As we were assembling all of those in-house this wasn't a huge deal, but the bikes being sold now were all assembled by a contractor, so that had to be sorted out.
So, all that said, just make sure everything fits right, all the moving parts move and the parts that shouldn't move don't, and you should be fine. Diamondback is really, really good with honoring the return policy, so if you have any problems they will definitely take care of you.
Enjoy your new bike!
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
fredly wrote:
New stem design is a major change, and switch to that design solves the most common problem people had with the original version of the bike; the single-bolt all carbon stem could creep (and headset could loosen) if people weren't very careful to keep the interface free of contamination. The original stem met or exceeded industry standards for clamping force, but the new one is better. When I inspected the bike of a prominent reviewer after it was returned, the steer tube of the fork was covered in grease. There's a much greater margin for error of that sort with the new design. It's also lighter, and the clamshell design makes cable management much easier. FWIW, my suspicion (although I could never prove it) is that we got a bad batch of headset bearings, and this was causing a fair number of the problems people saw with the early frames/bikes that became much less common when we ran out of those bearings. There were some running changes made to the carbon layout over the first couple of production runs, and those are reflected in the last run of the frames, but you'll never notice them. They just prevent issues from arising down the road. Honestly, with a product like this, the biggest change you typically make over the life of the design - unless you find out that something is just wonky and needs to be fixed - is in how you communicate spec to the frame manufacturer and the assembly facility. The front end of the Andean is pretty darn complicated, and we had to hand-fit the travel stops and some of the other bits and pieces on the earlier runs of the frame. As we were assembling all of those in-house this wasn't a huge deal, but the bikes being sold now were all assembled by a contractor, so that had to be sorted out.
So, all that said, just make sure everything fits right, all the moving parts move and the parts that shouldn't move don't, and you should be fine. Diamondback is really, really good with honoring the return policy, so if you have any problems they will definitely take care of you.
Enjoy your new bike!
Great to hear, one more thing. I asked earlier for the reasoning behind the cut in price. It makes perfect sense but some people online are saying they are pulling the whole triathlon line from the market. Is that true? and if so, why? Would they reintroduce back into the market when the economy settles? I want to see them expand this line, it seems like it has potential since it has a mixed bag of reviews (in terms of the frame).
Re: Diamondback Andean Questions (you'll see why this thread is topical) [quinnserfa]
[ In reply to ]
The Andean was the entire triathlon line for Diamondback, and they are definitely pulling it from the market. Not a rumor, this is in fact what is happening, and it is the reason for the price they are letting these go at.
My guess - and it is just a guess - is that it is fairly unlikely that Diamondback will get back in the tri business anytime soon.
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
My guess - and it is just a guess - is that it is fairly unlikely that Diamondback will get back in the tri business anytime soon.
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
Does anyone know if the Zipp 808/404 wheelset with the Andean 3 is tubeless?
Re: Diamondback Andean Questions (you'll see why this thread is topical) [sommer]
[ In reply to ]
Quote:
Does anyone know if the Zipp 808/404 wheelset with the Andean 3 is tubeless?I'm double checking to make sure, but I believe those are tubeless. Just need to make sure that they aren't an OE version with different specifications than the consumer model, will get back to you as soon as I have the information.
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
Just a bump and a quick procedural for people who got the email newsletter this morning!
To receive the exclusive Slowtwitch discount on Andean bikes/frames, you will need to register at the Diamondback Corporate Partner site.
The organization code RIDE4SLOWTWITCH must be entered at the time of registration, in the space provided on the registration page. If you have already registered without using the code, or under another code (for example, an employer's Diamondback discount code) you will need to re-register using the Slowtwitch code, and - sorry! - you will likely have to use a different email to do so. The site Diamondback is using to facilitate this special deal is set up to service corporate clients, and links registered email addresses to specific discount levels.
After you have re-registered, and entered the code on the registration page, please log out, and then log back in. This will re-set things, and make the correct pricing appear. If you don't log out/back in, you won't get the full discount!
Stock levels are very fluid, and the best way to find out if your size/model is currently available is to check on the site. Site inventory is linked to warehouse inventory, and the site won't let you buy it if they don't have it.
Please let me know if you have any further questions!
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
To receive the exclusive Slowtwitch discount on Andean bikes/frames, you will need to register at the Diamondback Corporate Partner site.
The organization code RIDE4SLOWTWITCH must be entered at the time of registration, in the space provided on the registration page. If you have already registered without using the code, or under another code (for example, an employer's Diamondback discount code) you will need to re-register using the Slowtwitch code, and - sorry! - you will likely have to use a different email to do so. The site Diamondback is using to facilitate this special deal is set up to service corporate clients, and links registered email addresses to specific discount levels.
After you have re-registered, and entered the code on the registration page, please log out, and then log back in. This will re-set things, and make the correct pricing appear. If you don't log out/back in, you won't get the full discount!
Stock levels are very fluid, and the best way to find out if your size/model is currently available is to check on the site. Site inventory is linked to warehouse inventory, and the site won't let you buy it if they don't have it.
Please let me know if you have any further questions!
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
fredly wrote:
Jeroen - Unfortunately, I don't have any info on those stems, but my belief is that Diamondback still has a supply of them in house. If you contact them directly via the website someone there should be able to help you out. If that doesn't work, please post again or IM and I will see if I can get better contact info for you.Hi Fredly, send an email through the DB website about the new stem inquiry, over about a week ago, no response so far. So maybe you have another entry to order that stem?
Thanks,
Jeroen
Owner at TRIPRO, The Netherlands
Re: Diamondback Andean Questions (you'll see why this thread is topical) [TRIPRO]
[ In reply to ]
Hi Jeroen,
I'll try through other channels and get back to you asap.
M
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
I'll try through other channels and get back to you asap.
M
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
Thanks!
Owner at TRIPRO, The Netherlands
Owner at TRIPRO, The Netherlands
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
Fredly, is there a discount code for Diamondback Andean I can get? I am interested.
Thanks,
Mike Back
Thanks,
Mike Back
Re: Diamondback Andean Questions (you'll see why this thread is topical) [MikeBack]
[ In reply to ]
Look about three posts up :)
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [TRIPRO]
[ In reply to ]
TRIPRO wrote:
fredly wrote:
Jeroen - Unfortunately, I don't have any info on those stems, but my belief is that Diamondback still has a supply of them in house. If you contact them directly via the website someone there should be able to help you out. If that doesn't work, please post again or IM and I will see if I can get better contact info for you.Hi Fredly, send an email through the DB website about the new stem inquiry, over about a week ago, no response so far. So maybe you have another entry to order that stem?
Thanks,
Jeroen
I did the same last week and haven't heard back. Would be nice if the parts were listed on the site.
Re: Diamondback Andean Questions (you'll see why this thread is topical) [TRIPRO]
[ In reply to ]
Hi Jeroen/BigBoyND,
My contact at Diamondback has asked that you submit a tech support ticket at -
https://www.diamondback.com/support-warranty
...and they will take care of you.
Please let me know how that goes.
M
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
My contact at Diamondback has asked that you submit a tech support ticket at -
https://www.diamondback.com/support-warranty
...and they will take care of you.
Please let me know how that goes.
M
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
Will try this way, thanks!
Jeroen
Owner at TRIPRO, The Netherlands
Jeroen
Owner at TRIPRO, The Netherlands
Re: Diamondback Andean Questions (you'll see why this thread is topical) [TRIPRO]
[ In reply to ]
Thats where I sent my request and didn't hear back. Let me know if they respond to yours.
Re: Diamondback Andean Questions (you'll see why this thread is topical) [BigBoyND]
[ In reply to ]
Quote:
Thats where I sent my request and didn't hear backCan you DM me with details about this? Diamondback has asked me to get them from you so they can follow up internally and determine how the ball was dropped.
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [Slowman]
[ In reply to ]
Anyone availed of this promotion from Europe? Any tips or advise?
I know about myus.com and similar websites. At the moment thinking, that after all the import duty and VAT, there won't be much left of the discount :(
I know about myus.com and similar websites. At the moment thinking, that after all the import duty and VAT, there won't be much left of the discount :(
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
Is $2500 the best deal on the Andean 1 or is there another promo code at checkout? Another person posted $2000 total delivered. Thanks
Re: Diamondback Andean Questions (you'll see why this thread is topical) [tiomka]
[ In reply to ]
Quote:
Anyone availed of this promotion from Europe? Any tips or advise? I know about myus.com and similar websites. At the moment thinking, that after all the import duty and VAT, there won't be much left of the discount :(
Duties and taxes can definitely mount up pretty quickly, but you wind up paying them one way or another. Every time I did the math for our customers at DBack, it wound up being *much* less expensive to import a bike via one of these services than if we handled the transaction as a direct international order.
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/
Re: Diamondback Andean Questions (you'll see why this thread is topical) [fredly]
[ In reply to ]
I am NOT a mechanic but picked up the Andean3. Learning some new things. Can I add just the risers to the aero bars on the Ultimate? It looks like there is a horizontal bar that would join the two stacks were it not for the stem storage box. Is that needed? Currently rise a Cervelo P5-six, 3T base bar with aero bare elevated off the base. Thanks.
Re: Diamondback Andean Questions (you'll see why this thread is topical) [Cheftris]
[ In reply to ]
Quote:
I am NOT a mechanic but picked up the Andean3. Learning some new things. Can I add just the risers to the aero bars on the Ultimate? It looks like there is a horizontal bar that would join the two stacks were it not for the stem storage box. Is that needed?The product manual for the Profile Design Aeria bars says that "the bridge should be used for spacer heights above 40mm". You can find a copy of that manual here, in case you have any other questions regarding the aerobars on your bike.
Tech writer/support on this here site. FIST school instructor and certified bike fitter. Formerly at Diamondback Bikes, LeMond Fitness, FSA, TiCycles, etc.
Coaching and bike fit - http://source-e.net/ Cyclocross blog - https://crosssports.net/ BJJ instruction - https://ballardbjj.com/