adc13 wrote:
Carl,
Have you seen any problems with the saddle clamp bolts snapping? My wife and I both got P1 9 series in April and her saddle clamp bolt snapped about a month later. Two nights ago she heard a loud noise from our bike room in the middle of the night and the bolt that connects to the tilt wheel snapped. All of the bolts were torqued to the proper spec (5-7nm I believe, but I would have to look). Either of these would have been catastrophic if we were on the bike when it happened. Is it possible there is a minor defect in the seat post that is causing this?
We live on Oahu and the only Trek dealer on the island is flat out awful. When I needed a warranty claim on a pair of Bontrager shoes it took two months (literally) to get them. These guys wouldn't know how to put together an integrated frame if their life depended on it. The same two SCs have been on their shelves for the past two years. When we purchased the bikes, we bought them in Virginia and paid to have them shipped to Oahu so that we did not have to deal with Bike Factory. I emailed trek customer service last night, but did not hear anything back. Are there any other steps we can take to get the bike back up and running safely.
Thanks.
interesting. I have the same problem with the only trek dealer within 80 miles of where I live. Couldnt ride my 9 series for three months because the trek dealer repeatedly ordered the wrong part. Talked to the trek reps at IMWI and was told same thing - nothing we can do to help you out, you need to go back to your trek dealer. love, love, love my bike but when you have a problem, you are at the mercy of the local dealer who may or may not be inept and you cannot get the part any other way. trek really needs to rethink this. as i said, I love my bike so being without for three months when I could have put the part on in 10 minutes if only I were allowed to order it direct from trek is a serious problem.