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Haunted computer – tech help needed
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 A friend gave me a used Windows machine. I have been using it to run trainer road and Netflix for about three months.

Since I started using it, Netflix has been randomly pausing or skipping forward or backward. (This is not a buffering issue). This can happen 10 or 20 times in an hour.

As well, randomly, new browser windows will open, the start menu will open, or I will be kicked to my home screen with Netflix and TrainerRoad running in the background.

Trainer road runs generally OK, but I do experience drop outs now and then. I have never experienced dropouts with any of my other computers.

The only peripherals plugged into the machine are an optical mouse, a keyboard, and the Garmin dongle.

I have tried adjusting power management settings, running without the mouse and keyboard plugged in, and using different browsers. Nothing has helped. It is super annoying. It is as if a child is randomly moving and clicking the mouse.

I don’t really know where to begin troubleshooting this issue.

Any thoughts appreciated.
Last edited by: The Guardian: Feb 7, 19 12:16
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Re: Haunted computer – tech help needed [The Guardian] [ In reply to ]
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diskpart and start with a fresh OS install.

Have you tried running any type of malware detection tool?

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Re: Haunted computer – tech help needed [The Guardian] [ In reply to ]
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mck's suggestion is solid. If you only use this for entertainment (i.e. no work / banking) a lighter sweep may work.

Run a windows Chkdsk utility.
Install and run CCleaner (free)
Install and run Malwarebytes Free
Do a free online scan with one of the major players (trendmicro, eset, bitdefender, etc.)
Uninstall web browser and all extensions and re-install.

"It's always easier to believe something, than to understand it." ~ Cmdr. Chris Hadfieldο»Ώ
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Re: Haunted computer – tech help needed [The Guardian] [ In reply to ]
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Does it have a trackpad? If so, clean it, or disable it. It kind of sounds like it's generating random clicks around the screen. It might be the keyboard or a few keys also.
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Re: Haunted computer – tech help needed [The Guardian] [ In reply to ]
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I suggest scented candles to ward off the evil spirits. I've found the ones at Bath and Body Works to be the most successful.
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Re: Haunted computer – tech help needed [jmcconne] [ In reply to ]
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jmcconne wrote:
I suggest scented candles to ward off the evil spirits. I've found the ones at Bath and Body Works to be the most successful.

That's a solid suggestion for sure. But for maximum benefit, I'd include healing crystals as well--specifically Eye Agate and Black Tourmaline to ward off evil spirits. Hope that helps!
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Re: Haunted computer – tech help needed [zed707] [ In reply to ]
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If it's Windows 10 it will allow you to do a system restore from the login screen. Right click the power icon on the bottom right corner. Follow the prompts.
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Re: Haunted computer – tech help needed [efernand] [ In reply to ]
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efernand wrote:
Does it have a trackpad? If so, clean it, or disable it. It kind of sounds like it's generating random clicks around the screen. It might be the keyboard or a few keys also.

+1

When the keyboard starts to go weird things happen.
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Re: Haunted computer – tech help needed [DJRed] [ In reply to ]
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DJRed wrote:
efernand wrote:
Does it have a trackpad? If so, clean it, or disable it. It kind of sounds like it's generating random clicks around the screen. It might be the keyboard or a few keys also.


+1

When the keyboard starts to go weird things happen.

+2

(But always have anti-virus and all that stuff in place anyway)
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Re: Haunted computer – tech help needed [mck414] [ In reply to ]
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mck414 wrote:
diskpart and start with a fresh OS install.

Have you tried running any type of malware detection tool?

I'd also replace the mechanical hard drive with an 128 GB SSD for $30, if you are technically savvy.
Lag might be attributable to hard drive issues trying to catch up with the OS.
With no large data requirements, an SSD is the way to go.

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The sign of intelligence is you are constantly wondering. Idiots are always dead sure about every damn thing they are doing in their life. - Vasudev
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Re: Haunted computer – tech help needed [RCCo] [ In reply to ]
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RCCo wrote:
DJRed wrote:
efernand wrote:
Does it have a trackpad? If so, clean it, or disable it. It kind of sounds like it's generating random clicks around the screen. It might be the keyboard or a few keys also.


+1

When the keyboard starts to go weird things happen.


+2

(But always have anti-virus and all that stuff in place anyway)
+3
I've seen mice especially do this... random clicks around the screen.

Reimaging the PC wouldn't be a bad idea... but it will not fix a faulty peripheal.
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Re: Haunted computer – tech help needed [planetsbr] [ In reply to ]
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planetsbr wrote:
mck414 wrote:
diskpart and start with a fresh OS install.

Have you tried running any type of malware detection tool?


I'd also replace the mechanical hard drive with an 128 GB SSD for $30, if you are technically savvy.
Lag might be attributable to hard drive issues trying to catch up with the OS.
With no large data requirements, an SSD is the way to go.

Newegg is selling a 120 GB SSD for $19.99 right now, and a 240 GB SSD for $28.99. I installed a 500 GB SSD in a computer I build last year and it was pretty easy to install in a desktop computer. I haven't worked on a laptop so I cannot say how that would go.
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Re: Haunted computer – tech help needed [vecchia capra] [ In reply to ]
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vecchia capra wrote:
planetsbr wrote:
mck414 wrote:
diskpart and start with a fresh OS install.

Have you tried running any type of malware detection tool?


I'd also replace the mechanical hard drive with an 128 GB SSD for $30, if you are technically savvy.
Lag might be attributable to hard drive issues trying to catch up with the OS.
With no large data requirements, an SSD is the way to go.


Newegg is selling a 120 GB SSD for $19.99 right now, and a 240 GB SSD for $28.99. I installed a 500 GB SSD in a computer I build last year and it was pretty easy to install in a desktop computer. I haven't worked on a laptop so I cannot say how that would go.
I don't want to get completely off topic but just a warning about laptops:

How hard they are to work on depends on the manufacturer. When cracking open a laptop case, do it very slowly because sometimes the wifi antenna has to be carefully detached before proceeding. If you pop the case apart hard you can snap it.

Once you're past that, you might have to remove the battery to get to other components. And then for the drive, some use the M.2 ssd (looks like a card), others use the SATA drives. Make sure you know which you want before you go buy something.
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