Good morning Tinman and happy holidays!
We have rooted MBS is prompt replies and unmatched customer service. Are we human? Yep, and we do make mistakes. But we own them and so our very best to make things right each and every time.
I apologize if your request slipped through the cracks. We are phasing our the trade in program relative to preowned bikes, so there may have been an oversight with your request for that reason. We are surely replying to every submission one way or another. You’ll notice the sell/trade portal now only accepts wheel entries.
Either way, no one is ignored, dismissed or handled with less attention and care than anyone else. If I also personally missed your email, then I am very sorry. And, yes, the situation above you mentioned was handled. There are pain points with growth and we are not perfect, but we sure try!
Thanks for the message and please resend any request to me at brian@mybikeshop.com.
Happy holidays from MBS!
more bikes and gear available at:
http://www.mybikeshop.com sales@mybikeshop.com