I brought IA frame set with defect. Usually, you will requested to sent the frame only or the whole frame set for the warranty claim? My dealer warranty team staff seems have some staff movement. The new staff seems no idea what is needed. But I need to pack my bike tomorrow. Thx all
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Re: Any one have experience with felt warranty claim? [Red777]
[ In reply to ]
It’s real simple. Give the frame to the dealer you purchased it from and the will handle it all.
Yeah, you should not need to do any of the packing.
I have not had a warranty claim but I had a crash replacement. I just brought the wrecked bike to my LBS and they sent the frame back, got the replacement frame from felt and built the new bike for me.
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Ed O'Malley
www.VeloVetta.com
Founder of VeloVetta Cycling Shoes
Instagram • Facebook
I have not had a warranty claim but I had a crash replacement. I just brought the wrecked bike to my LBS and they sent the frame back, got the replacement frame from felt and built the new bike for me.
-------------
Ed O'Malley
www.VeloVetta.com
Founder of VeloVetta Cycling Shoes
Instagram • Facebook