Had a strange issue with Zwift this morning I have neve had before and wanted to see if this has happened to others and if so what the fix would be. Once I logged in and linked up my Wahoo Kickr and HR monitor I had a repeated problem where my bike would not move forward and my avatar was invisible except for hair and sunglasses. This happened a couple times and each time I would turn off Zwift and then restart to try it get it going. After thinking it was fixed, I warmed up fr 20' and raced the Watopia 31k race at 8:25 am and it was fine until about 31 minutes into the race when it all froze again: my bike and all bikes around me stopped moving, the clock stopped and all avatars were invisible except hair/sunglasses, though the graphics in the background were still working - dolphins swimming in the tunnel, etc. At first I thought maybe it had happened to everyone but afterward I saw on zwiftpower that everyone else had finished the race. Really frustrating as I was hanging with A pack (a good day for me) and only had about another 10 minutes to go to the finish

This is the first time this has happened. I use a Wahoo Kickr and HR monitor in conjunction with an ipad which is wired to a monitor screen and have had this set up for about 2 years with zero issues. I wrote to Zwift customer service but have not heard back. Any insights or advice on similar experiences/fixes would be greatly appreciated.