DFW_Tri wrote:
JasoninHalifax wrote:
Why should they know that specific question off the top of their head? Better to say “I’m not sure” than pretend you do know and give the wrong answer. I’m pretty good with excel as part of my job, but I don’t know what the max number of rows in a spreadsheet is (I used to, but not anymore)
And I’m not really sure how knowing that narrow answer has any bearing on his ability to do the tasks that require a bit of skill and/or experience.
Sure I can answer your questions
(1) it’s a fairly new product and a point of emphasis for the new 1x product as the shirt cage RD’s use up to 33t cassettes
(2) there are really only 2 major manufacturers of components in the US. Sram is one. It’s not like he’ being asked to know something about a bike-brand-specific issue.
(3) of course he shouldn’t pretend or lie. But, better to know then not know. And much better to know where to look for the answer if you don’t know. Like, “ Hey, Shopper, I don’t know off the top off my head, but give me two minutes and I can find you the answer.” Or “I’m tied up right now, but I know where to look and will have the answer to you tomorrow.”
(4) I disagree with the premise that a Mechanic’s value proposition is limited to wrenching. I expect them to be able to offer insight/expertise on how to build a bike with compatible components, what works well/not well etc. I recently had my mechanic do a build and they offered me all sorts of advice on things like disc brake size, valve extender choice, use of grease in certain bike parts, and some issues that were specific to my bike (the proprietary stem and handlebar).
Sure. And if the mechanic knows the answer for 99% of those things, but doesn’t know the answer to this one other thing that rarely comes up (maybe he’s the first person to ask about swapping the cassette to a 10-33). It is and I imagine that most customers who buy it aren’t actually changing the cassette because of the ratios that are specced on most new bikes.
I’m just not seeing this as a fireable offense.
Swimming Workout of the Day: Favourite Swim Sets: 2020 National Masters Champion - M50-54 - 50m Butterfly