I'm not sure if anyone from HOKA is on this forum, but if they are, they need to know that dealing with them and their team has been an excruciating experience.
I ripped the sidewall out of my Bondi 6 shoes over a month ago and have been trying to get a replacement pair as all HOKA's carry a 1 year warranty on defective shoes and material.
Being from Canada it's a little different process. All they want are pictures of the defective shoe and your name, address etc. so they can ship you a new pair once it's approved. They say to give them 5-7 days to reply after you have sent them an e-mail which seems a little long but whatever it's their policy and with Covid-19 and layoffs who knows. I can deal with that. But after every e-mail I send to them with information I wait my 7 days and have to call them only to be placed on hold for 20-30 minutes and then get some random excuse of why they haven't replied. Or they hang up. It's just frustrating. I know they're probably trained to do this so you just give up and don't pursue the issue, but it's their warranty policy and it should be honoured without all the hoops to jump through.
Sorry for being a Karen, but if someone high up within Hoka is on this forum, there needs to be a better way of handling these issues.
Anyone else had issues with HOKA?
Quinner
I ripped the sidewall out of my Bondi 6 shoes over a month ago and have been trying to get a replacement pair as all HOKA's carry a 1 year warranty on defective shoes and material.
Being from Canada it's a little different process. All they want are pictures of the defective shoe and your name, address etc. so they can ship you a new pair once it's approved. They say to give them 5-7 days to reply after you have sent them an e-mail which seems a little long but whatever it's their policy and with Covid-19 and layoffs who knows. I can deal with that. But after every e-mail I send to them with information I wait my 7 days and have to call them only to be placed on hold for 20-30 minutes and then get some random excuse of why they haven't replied. Or they hang up. It's just frustrating. I know they're probably trained to do this so you just give up and don't pursue the issue, but it's their warranty policy and it should be honoured without all the hoops to jump through.
Sorry for being a Karen, but if someone high up within Hoka is on this forum, there needs to be a better way of handling these issues.
Anyone else had issues with HOKA?
Quinner
