Phlex EDGEEDGE Rollout Update #3
Hi Phlex Family!
Here is our third update since launching the EDGE with plenty of news including EDGE delivery updates, improvements, and much more.
Now let's get into it.
Â
Manufacturing Update
As we work to get our units out to you as quickly as possible, we want to reiterate how diligent we are going about the safety, design, and longevity of the EDGE. In our most recent batch being sent out, we found signs of weakness in the plastic that were not compliant with our set tolerance for the manufacturing process. Such issue could lead to water damage over time, so once identified, we placed a 2 week hold on our factory in order to implement changes to ensure proper tolerance. As you launch a new product into the market, quality control is the most crucial step, as that will dictate how your brand is perceived. We want to make sure our early backers are not receiving product that is below the Phlex brand standards.
We are happy to say now these changes have been completed, we are spending the remainder of this and next week testing those fixes, and our next batch will be going out starting in October
Early Backers
While our Indiegogo crowdfunding rollout continues, we are currently sitting at 30% delivery of the list. The past few batches have brought up more insight into the following concerns.
Â
Which shipping provider we want to stick with
The timeliness of shipping from the moment it leaves our warehouse
How easy it is to setup the EDGE for the first time
Ease of use in swimming a workout and syncing
We have received plenty of emails in the past 2 weeks and just want everyone to know that your EDGE will be arriving soon. We would like to reiterate that we are taking every precaution possible to make sure that the EDGE is as perfect as we dreamt it from the beginning.Â
Â
Future Shipping Status
For our EDGE pre orders from the states, we are working around the clock to reach out on an individual basis to make the experience of receiving your EDGEÂ as enjoyable as possible. This has meant spending time taking video conference calls with customers to introduce them to the EDGE, help with setup, and answer any current questions regarding functionality and future improvements.
Â
If you are a preorder customer from outside of the US, we please ask that you are extra patient with our delivery schedule as dealing with foreign customs and VAT has proven to be a difficulty in the past. We will reach out on an individual basis to various international customers to confirm your current address and that the country being shipped to has no issues when it comes to importing EDGEs.
In the interest of sharing how this process has been going with everyone, we would like to highlight happy Phlex customers. For those that have already received your EDGE, please feel free to send us a photo using your EDGE to contactus@phlexswim.com.
Â
___________________________________________
http://en.wikipedia.org/...eoesophageal_fistula
http://en.wikipedia.org/wiki/Cerebral_palsy
2020 National Masters Champion - M40-44 - 400m IM
Canadian Record Holder 35-39M & 40-44M - 200 m Butterfly (LCM)
Hi Phlex Family!
Here is our third update since launching the EDGE with plenty of news including EDGE delivery updates, improvements, and much more.
Now let's get into it.
Â
Manufacturing Update
As we work to get our units out to you as quickly as possible, we want to reiterate how diligent we are going about the safety, design, and longevity of the EDGE. In our most recent batch being sent out, we found signs of weakness in the plastic that were not compliant with our set tolerance for the manufacturing process. Such issue could lead to water damage over time, so once identified, we placed a 2 week hold on our factory in order to implement changes to ensure proper tolerance. As you launch a new product into the market, quality control is the most crucial step, as that will dictate how your brand is perceived. We want to make sure our early backers are not receiving product that is below the Phlex brand standards.
We are happy to say now these changes have been completed, we are spending the remainder of this and next week testing those fixes, and our next batch will be going out starting in October
Early Backers
While our Indiegogo crowdfunding rollout continues, we are currently sitting at 30% delivery of the list. The past few batches have brought up more insight into the following concerns.
Â
Which shipping provider we want to stick with
The timeliness of shipping from the moment it leaves our warehouse
How easy it is to setup the EDGE for the first time
Ease of use in swimming a workout and syncing
We have received plenty of emails in the past 2 weeks and just want everyone to know that your EDGE will be arriving soon. We would like to reiterate that we are taking every precaution possible to make sure that the EDGE is as perfect as we dreamt it from the beginning.Â
Â
Future Shipping Status
For our EDGE pre orders from the states, we are working around the clock to reach out on an individual basis to make the experience of receiving your EDGEÂ as enjoyable as possible. This has meant spending time taking video conference calls with customers to introduce them to the EDGE, help with setup, and answer any current questions regarding functionality and future improvements.
Â
If you are a preorder customer from outside of the US, we please ask that you are extra patient with our delivery schedule as dealing with foreign customs and VAT has proven to be a difficulty in the past. We will reach out on an individual basis to various international customers to confirm your current address and that the country being shipped to has no issues when it comes to importing EDGEs.
In the interest of sharing how this process has been going with everyone, we would like to highlight happy Phlex customers. For those that have already received your EDGE, please feel free to send us a photo using your EDGE to contactus@phlexswim.com.
Â
___________________________________________
http://en.wikipedia.org/...eoesophageal_fistula
http://en.wikipedia.org/wiki/Cerebral_palsy
2020 National Masters Champion - M40-44 - 400m IM
Canadian Record Holder 35-39M & 40-44M - 200 m Butterfly (LCM)