Have to vent a bit but also maybe warn others from the tri community.
Or tell me that I am the total exception and the screw up on multiple levels is a one time exception and you all had good experiences with Jenson. For me that place smells like it is short of going out of business.
Here is my experience with a recent order:
I am in the process of building up a bike and was planning to make my first ride last week. To finish the build I needed some parts (stem, tape, nuts and bolts, etc. ($280)) that I ordered online at Jenson USA on Sunday 4/7 since I am on the East Coast I paid $25 for expedited shipping to make sure I get the parts in time.
To keep it short:
1. Order placed on Sun 4/7.
2. Order confirmation received on Monday 4/8.
Quote from order conf: "your card will not be charged until your order has shipped"
2. CC charged on Mon 4/8 which I took as a sign that the order must have shipped
3. Order cancelled by me on Thu 4/11 after it hadn't shipped yet by that time.
(order cannot be cancelled online and I literally spent 1 hour in the loop to get to talk to an agent on the phone. The agent was nice and apologized for the delay but did not offer any explanation).
4. 4/15: shipment notification received by email
Now the phones are no longer being answered today (straight to messaging) and I did not receive any response on multiple messages (phone, email, contact form).