I bought my P3 from a LBS 2 years ago. After purchasing the bike/initial bike fit, I brought the bike in to have the seat lowered as I was getting hip pain from over extending. Since then, I have not adjusted my seat.
I brought my bike to a different LBS to have its first tune up since the purchase, and they brought to my attention damage to the frame due to the seat post hitting the frame and causing impact, and this LBS told me I was owed a new frame. They shared that although the installation of the seat post (i.e. cut to the angle that Cervelo requires) the seat post itself should have been cut further.
When I brought my bike to the original LBS, they said that they installed the seat post correctly and that the P3 is known to have slippage. They tried to get a warrantied frame from Cervelo, but they said they would not do it. The LBS said that because I hadn't been there in two years, the best they could offer is getting the carbon repaired.
Should I accept this? I did not bring my bike to the original LBS I purchased from because of poor customer service in the past when I had race wheels put on and they somehow managed to screw that up, as well as putting my chain on the wrong way. Little things that add up only because they never take accountability for any mistakes they make.
My question is do I accept the repair and move on? Or do I fight to get a new frame?
I brought my bike to a different LBS to have its first tune up since the purchase, and they brought to my attention damage to the frame due to the seat post hitting the frame and causing impact, and this LBS told me I was owed a new frame. They shared that although the installation of the seat post (i.e. cut to the angle that Cervelo requires) the seat post itself should have been cut further.
When I brought my bike to the original LBS, they said that they installed the seat post correctly and that the P3 is known to have slippage. They tried to get a warrantied frame from Cervelo, but they said they would not do it. The LBS said that because I hadn't been there in two years, the best they could offer is getting the carbon repaired.
Should I accept this? I did not bring my bike to the original LBS I purchased from because of poor customer service in the past when I had race wheels put on and they somehow managed to screw that up, as well as putting my chain on the wrong way. Little things that add up only because they never take accountability for any mistakes they make.
My question is do I accept the repair and move on? Or do I fight to get a new frame?