SBRcanuck wrote:
Arch Stanton wrote:
The legit knock against Canyon is if you have problems requiring a frame exchange then it can be months before they have what you need in stock.
Buying something on the gray market because Canyon doesn't sell it in your country then complaining about the lack of support? I am not very sympathetic.
Is it considered 'grey market' if he still bought directly from Canyon? I suppose you could say he used a 'grey shipper'.....
To clarify I bought the bike directly from Canyon and consulted with them before the purchase. There is no grey market in this transaction.
The issue was that the bike was not assembled properly, a remedy was proposed and agreeded up but now I am having difficulty getting payment.
Canyone sells to much further reaching placed than Canada such as New Zealand and the UAE. If someone receives a defective bike it will be the exact same situation in trying to get it resolved.
On a side note I have been contacted by a Canyon employee and am confident a resolution can be reached, it is very much appreciated.
The bike itself is stunning make no mistake! I think the issue I am facing would be easy to fix in the future: simply have the technician who assembled it provide a signed quality certificate. That way you know the bike worked before it shipped. The only possible issue could be shipping damage at that point. Their Bikeguard box is really well built however.
I appreciate everyone's help so far, Merry Christmas!