Just thought I would share my most recent experience with Garmin’s customer service. I had a 920 that had the altimeter go bad. I had previously had the 910 which I went through 3 of those. First 2 had the altimeter problem and the 3rd had the charging problem. So I called them and explained I had been through several of their watches and was getting frustrated with the altimeter issue. The agent said give me a minute and I’ll pull up your file and see what I can do. He comes back on the line a minute later and says, I understand your frustration and we’ll be sending you a brand new in the box (not a refurbished) 935, our newest tri watch. I asked if there was a quick release kit available for the 935 (since I had one on my 920) and he said yes, I’ll add one of those also. My 920 was 18 months old and not under warranty anymore. I was expecting them to give me a refurbished like model as they had in the past, but they definitely went above and beyond.
I know people are split on Garmin. On one hand they have great customer service. On the other hand people say they should fix their designs so they don’t have so many failures. I can understand the later, but applaud them when they take care of the customer.
Let food be thy medicine...
I know people are split on Garmin. On one hand they have great customer service. On the other hand people say they should fix their designs so they don’t have so many failures. I can understand the later, but applaud them when they take care of the customer.
Let food be thy medicine...