In June I figured out that the zipper on my Orca Speedsuit was broken 15 minutes before a 1.5 mile swim in the Springfield Ironhorse. I couldn't get it fixed and had to swim without it. My time suffered a bit but I was otherwise not too upset.
Afterwards I contacted Orca and was told that I just needed to send the suit in and they would fix it under the warranty. I was happy with the email exchanges and general customer service to this point.
Now the problem: I sent the suit in around June 30th and haven't heard a word or seen the suit since. I have tried to contact them several times through email to no avail and cannot seem to find a phone number to call in the USA.
Anyone know the number? How about other experiences with Orca's customers service?
Thanks,
Nate
Afterwards I contacted Orca and was told that I just needed to send the suit in and they would fix it under the warranty. I was happy with the email exchanges and general customer service to this point.
Now the problem: I sent the suit in around June 30th and haven't heard a word or seen the suit since. I have tried to contact them several times through email to no avail and cannot seem to find a phone number to call in the USA.
Anyone know the number? How about other experiences with Orca's customers service?
Thanks,
Nate