this thread has evolved from LoveThePain to I Feel Your Pain
I think your story is very similar to all of us the "satisfied customers" I was exactly on the same boat and until i disputed my charge with paypal and they decided to take action, a week later I did receive my trisuit (after 3 and 1/2 months of wait) and needless to say the size of the kit ran small.
I wear medium across so many other cycling American companies, hell even Swiss companies (Such as Assos) also Italian cycling companies (LaPassione) but this Medium does run small, im a 39 inch chest guy (skinniest i have been) and still didn't fit me properly.
I wanted to return it and claim my money back but that doesnt happen according to their return/refund policy, you can get it in exchange of store credit and I dont want to deal with them anymore. I will have to sell my kit if anybody is interested on it (although looks like we all dislike very much LTP here)
you can see pics in here in case anybody wants a trisuit:
https://imgur.com/a/8tefa94 Im willing to take offers for it.
Let everyone know about your experiences, if they weren't able to give us proper customer service, the least (i believe) we can do is warn future customers about this company and what they are getting themselves into.