Lovethepain.com is the absolute worst company!! There have been many customer complaints about their delivery on this site and Slowtwitch, and I foolishly thought I’d give the company a try. So, on August 17, I contacted them and said I wanted a kit for a race October 13 and received an email that they would rush the order. Their website says 4-6 weeks, so I thought that 8 weeks was adequate time.
On September 25, I again contacted them asking about the status of the order, and was told that it would be going into production the end of that week. I contacted them and told them to cancel the order if they couldn’t get it to me by October 8. They then said they would rush the order. When the order hadn’t even shipped on October 12, I emailed that by their own terms (4-6 weeks), the order was too late and that I didn’t want it, and that if they shipped it, I wouldn’t accept it, and would dispute the charge with my credit card. They now accuse me of trying to defraud them. Really?!?! This is one company I’ll never buy from again.
This is part of two emails I received from Love the Pain. I won’t post all text bc it’s long, but will share it with anyone who wants the full exchange. Here goes...
From Love the Pain- “I'm sorry you feel the need to attempt to defraud us. We are a small American company who manufacture to order. You really believe that if you put an order in our system and our artists start working on it, and our production team works on it, that we are taking a risk because in your mind you want it by a certain date? I would have to respectfully disagree with you. Show me a company whos policy is to work by the hopes of their customers. If we do not meet your hopes and dreams for quick turnaround then you will badmouth us, and dispute your order?”
Also from Love the Pain...
“A threat to defraud us is unacceptable. You cannot dictate when you receive shipments from us. We manufacture to order we don't ship from stock. Our terms are not specified as far as time frame. We provide what our current average it. This average changes all the time. Currently, we are at 3-5 weeks. We do run 6-10 weeks as well at times. Threatening to dispute a charge on items you purchased from a made to order special company is a threat to defraud us. This means it was your intent at the time of purchase if you did not get items when you needed them.”