Banfield finally contacted me today. Offered their condolences, yada yada yada. They are going to send me a "remembrance ornament" whatever that is. Refunding me something, not sure if it's the cost of the cremation or the entire cost, at that point I was so livid I could hardly speak. Not sure what I'm going to do from here.
Looking from the outside in that's at least a start. Glad they reached out to you.
If I was in your shoes I'd be ripping pissed. I could maybe understand the mistake but the not be upfront with it would have me on the war path.
"I think I've cracked the code. double letters are cheaters except for perfect squares (a, d, i, p and y). So Leddy isn't a cheater... "