irongirl101 wrote:
MITaerobike wrote:
irongirl101 wrote:
Thanks for the update Mark. If it's as serious as you are suggesting you might want to organise a repair line at the Ironman New Zealand expo next week.
The Specialized New Zealand and Australia Rider Care team are here for you. Please contact them through your Specialized retailer. I know the team will be at Ironman New Zealand to help in any way that they can.
Mark
Thanks Mark - I have just received an email from my LBS advising the following aftermarket solution:
The solution uses a replacement Profile base bar and extension mounting clamp used in conjunction with the existing Aerobar extensions and Aerobar pads. For riders with carbon aerobars a new stem will also be required. The bike requires some new cabling and replication of the position will be as close as possible to original. The cost for this solution is $260 (without stem) To say I am unhappy about being expected to shell out AU$260 plus a stem just to get to ride at IMNZ next week (and no guarantee of replication of my riding position) would be an understatement. This is a safety problem Specialized has identified and that cost should therefore be borne by Specialized.
No way will they make us pay. That's ridiculous. On another note, my LBS told me to keep riding until I hear something. Sounds different than what was posted here.
If I have the stock base bar and pads/clamps...but different extensions.....do I still fall under the issue they are having??