I didn't want to post this in the tri forum, because I'm sure I'd get a bunch of "tell her to learn how to fix her own bike's"... so I figured my lovely womens (and nice mens visiting) could help me out.
A friend was having some issues with her P2C occasionally "yelping"... she thought maybe the chain just needed cleaned. I took it home with me after a ride on Tuesday, cleaned everything, and after pulling the back wheel off, found there's a deep abrasion from wheel rub. She only has around 500 miles on the bike, but the paints gone and there's a noticeable grove from wear. Does she have the right to take it back to the bike shop she purchased it from and raise hell? I'm not sure whether the bike shop is to blame because they did assemble it incorrectly if the tires rubbing that much (she hasn't changed a thing on the bike.. no mechanic skills.. an 'i just pedal' kinda person)... or does the bike shop have the right to say its not their fault because she should have noticed it earlier/known how to adjust the bike...
A friend was having some issues with her P2C occasionally "yelping"... she thought maybe the chain just needed cleaned. I took it home with me after a ride on Tuesday, cleaned everything, and after pulling the back wheel off, found there's a deep abrasion from wheel rub. She only has around 500 miles on the bike, but the paints gone and there's a noticeable grove from wear. Does she have the right to take it back to the bike shop she purchased it from and raise hell? I'm not sure whether the bike shop is to blame because they did assemble it incorrectly if the tires rubbing that much (she hasn't changed a thing on the bike.. no mechanic skills.. an 'i just pedal' kinda person)... or does the bike shop have the right to say its not their fault because she should have noticed it earlier/known how to adjust the bike...