Hi all,
I'm slowly starting to post more, so I thought I'd ask your opinion. I joined a tri team last Spring and they were sponsored by Zoot and we got a good discount, so I purchased a tri top and bottoms through the tri team (we were required to purchase a top). They were very quick to cash my check in early May. My order was included in their 2nd batch of orders.
Well, it's now the end of September, and I have yet to receive my stuff. Many fingers have been pointed to blame others by the heads of the tri team as to why the Zoot order is messed up. Anyway, I don't care who's fault it is, 3-4 orders have come in, but I still haven't received my stuff, so I asked them for a refund of my money. The head guy told me that if my stuff wasn't in by the week of Sept. 13 then I'd receive a refund.
My stuff is still not in, and now the head guy is refusing to give me a refund of my money. From what I hear from the bike shop that receives our orders is the 2008 stuff is limited, I'm not even sure if what I ordered is in stock at zoot.
I need your opinions, how should I deal with the situation? I've been trying to contact the guy and he's been completely ignoring me. I'm more than annoyed. What would you all do? Thanks in advance! --Sally
I'm slowly starting to post more, so I thought I'd ask your opinion. I joined a tri team last Spring and they were sponsored by Zoot and we got a good discount, so I purchased a tri top and bottoms through the tri team (we were required to purchase a top). They were very quick to cash my check in early May. My order was included in their 2nd batch of orders.
Well, it's now the end of September, and I have yet to receive my stuff. Many fingers have been pointed to blame others by the heads of the tri team as to why the Zoot order is messed up. Anyway, I don't care who's fault it is, 3-4 orders have come in, but I still haven't received my stuff, so I asked them for a refund of my money. The head guy told me that if my stuff wasn't in by the week of Sept. 13 then I'd receive a refund.
My stuff is still not in, and now the head guy is refusing to give me a refund of my money. From what I hear from the bike shop that receives our orders is the 2008 stuff is limited, I'm not even sure if what I ordered is in stock at zoot.
I need your opinions, how should I deal with the situation? I've been trying to contact the guy and he's been completely ignoring me. I'm more than annoyed. What would you all do? Thanks in advance! --Sally