BigBoyND wrote:
Hey Mitch. I have a few questions about the RSL VR-C recall:
1. The EU site redirects to the US recall page. Are the EU terms the same? Is the voucher 100€?
2. What stem and bar are supplied for the temporary solution?
3. When is the permanent solution expected? I'd prefer swapping handlebars just once if possible.
4. Do you know yet what the permanent solution will look like? I really like the light weight and external (but clean) cable routing of the current RSL bar.
Correct, the recall is the same globally! Credit will likely be equal per country in terms of value. As far as the replacements, those are in production and had a 2 month lead time from the recall date when we were allowed to start production - they'll be shipped out accordingly from earliest to latest claim. For the temp bars, those vary. But we are supplying whatever we have in stock which traditionally is an alloy stem and bar. The replacement bar will also look the same as the original, we are not changing the design visually as far as I am aware.
Mitchell Mathews | Community Manager | Trek Bikes | @mitchmathewz